IT Technician

Organization

The Leona M. and Harry B. Helmsley Charitable Trust (“Helmsley”) is a global philanthropy driven by a vision of building better futures for people by increasing access to healthcare, advancing new research and ideas, and improving the quality of everyday life. Helmsley strives to make a meaningful impact in its focus areas, matching its significant financial assets with a rigorous and results-oriented approach. Helmsley is committed to close and productive partnerships with its grantees, as well as with other funders and impact players in government, academia, and the private sector who share its interests and goals. Above all, Helmsley endeavors to be forward-thinking in every aspect of its work and will take risks that others cannot or will not take when the risk/reward trade-off warrants.

Since 2008, when Helmsley began its active grantmaking, it has committed more than $4.5 billion. For more information on Helmsley, please visit https://helmsleytrust.org/.

Position Summary

The Information Technology Technician is an integral part of the IT team and has an end user customer service focus. This position is the first line of response to provide onsite and remote technical support for hardware, software, A/V, network, and mobile issues. This position will also work with end users and other stakeholders to implement and roll out new technology and training initiatives. The IT Technician reports to the IT User Support Manager and works with all department and program staff as well as outside service providers.

Essential Duties and Responsibilities

• Serve as first point of contact for technical assistance providing in-person and remote support. Resolve, escalate, and track issues ensuring timely resolution, clear communication, and white glove customer service.
• Install, setup, configure, and troubleshoot computer hardware, printers, copiers, network, phones, mobile, and peripheral devices.
• Perform routine maintenance and repairs to equipment and arrange or coordinate servicing needs.
• Purchase and order new equipment, maintain hardware and software inventory.
• Coordinate with staff and provide A/V support for internal and external meetings (both in-person and virtual). Work with vendors to troubleshoot and address A/V issues.
• Coordinate on and off boarding of staff. Work with stakeholders to manage security groups and set up or terminate accounts.
• Develop training materials, provide on-site orientation, and continual instruction to new users and existing staff on current and new technologies.
• Assist in determining the appropriate software and hardware solutions to meet needs. Support rollout of new hardware, software, security measures, and other IT initiatives.
• Work with the IT department and outside vendors to document issues, troubleshooting steps, resolutions, procedures, and best practices.
• Perform other and related duties as assigned.

Desired Qualifications

• Minimum 2-3 years of experience as an IT Technician or other relevant position
• Degree in Information Technology or relevant field preferred
• Understanding of diverse computer platforms, e.g., laptops, desktops, mobile devices
• Proficient in Microsoft Office and Windows in a domain environment
• Excellent diagnostic and problem-solving skills
• Excellent customer service skills
• Flexibility and adaptability commensurate with working in a fast-paced environment
• Able to meet deadlines with strong planning, organization, and time management skills
• Excellent communication skills, including the ability to convey technical information in a clear, concise manner that is understandable by all staff members both with presentations and creation of documentation
• Must thrive in a team setting, but work well independently and self-sufficiently
• An up-beat attitude under pressure, and the ability to work collaboratively
• Knowledge of internet security and data privacy principles a plus
• Knowledge of SharePoint or experience with Web development a plus

Salary, Health, Well-being, and Living Our Mission

Helmsley is dedicated to creating stronger, healthier futures for communities in the U.S. and around the world. Our staff are subject matter experts from a range of backgrounds in basic science, global health, and precision medicine, as well as the private sector and public policy.

Helmsley colleagues are intelligent, creative, forward thinking, and strongly committed to working productively with each other and with our grantee partners. Each was drawn to Helmsley by the same opportunity: to help build this young organization into a leading global charitable institution that will drive meaningful and measurable positive change in lives throughout the U.S. and around the world for years to come.

Helmsley is committed to offering competitive and equitable compensation commensurate with experience. The targeted starting salary range for this position is $73,000 – $80,000.

Comprehensive benefits currently offered to employees (subject to change) include:

• Employer-paid medical, dental, and vision for employees and their families
• Generous 401(k) employer contribution
• Hybrid work schedule (up to two remote days a week)
• 23+ paid vacation and sick days
• 13+ paid holidays
• End of year office closure
• Summer Fridays
• Tuition reimbursement
• Personal and team professional development opportunities

Application Information

To apply for this position, please submit a cover letter and resume (in Word or PDF format) to the posting listed on the Helmsley Career Page. If a reasonable accommodation is needed to participate in the job application process, please contact HR@helmsleytrust.org.

The position is based at Helmsley’s main office in New York City. Only those selected for an interview will be contacted. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

All persons hired must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Helmsley will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

Except when working remotely as permitted by Helmsley’s temporary hybrid work policy, the ability to work and collaborate in person with colleagues at Helmsley’s office is an essential function of this job.

The above statements are intended to describe the general nature and level of work being performed by the incumbent(s) of this job.  They are not intended to be an exhaustive list of all responsibilities and activities required for the position. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Helmsley provides equal employment and promotional opportunities to all employees and applicants for employment based upon individual capabilities and qualifications without regard to race, color, religion, sex, gender identity, pregnancy, sexual orientation, age, national origin, marital status, citizenship, disability, veteran status, or any other protected characteristic as established under law.