Digital Technology Strategic Program Manager

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Role Overview: 

Otis Elevator Company is in search of an experienced Digital Technology Strategic Program Manager. In this role, you will be responsible for delivering several global cross-functional partnerships, setting strategic priorities for the development lifecycle, and applying industry best practices to strategic Digital Technology programs for North America and Global. In particular, you will lead the CRM-JDE integration, NAA billing Transformation and redesign of our Unitec eCommerce Portal as well as global Digital Thread pilot programs. This is an excellent opportunity for a highly motivated individual who has the passion to drive digitalization advancement within the Digital Technology organization.

On a typical day you will:

• Develop strong global cross-functional partnerships between CIO, CTO/Data, Business functions to lead the Billing, CRM Integration and Unitec e-commerce and Digital Thread program implementations.

• Drive large transformation initiatives and legacy Mainframe retirement to enhance business efficiency, productivity and employee experience.

• Act as scrum master and business analysis in major transformation global and NAA programs to facilitate backlog prioritization, measure development progress and quality and testing.

• Collaborate closely with Functional Product Owner to develop a customer-centric product roadmap and execution plan using SDLC and Agile methodology.

• Align and support the new global Plan-Build-Run operating model by working collaboratively between CIO and CTO teams.

• Engage regularly with the development team, guiding discussions, and contributing to overall product design and decisions.

• Deliver Steer Committee management presentations, communications, and issue resolution.

• Translate business requirements into detailed User Stories, refine product backlog, and continuously prioritize to meet business needs.

• Adhere to CTO technology stack, cyber security, EA governance, and PMO framework.

• Collaborate effectively with senior leaders, DT leads, developers, testers, and other resources to implement and support solutions.

• Ensure technology adoption and realization of benefits, while establishing proper operation and support models for new implementations.

• Act as a change agent, supporting the business with Change Management and Training.

Basic Qualifications:

• Bachelor's degree in computer science, or in “STEM” Majors (Science, Technology, Engineering and Math) with 5+ years of relevant work experience

• Ability to cultivate strong relationships and collaborate with business partners, DT colleagues, cross-functional teams, and third-party contractors

• Ability to organize and manage multiple priorities, projects, and deadlines in a fast-paced environment

• Ability to work effectively with a wide range of individuals in a diverse environment

• Excellent oral and written communication skills

• Proven analytical and effective problem-solving skills

• Proficiency in product development lifecycle management

• Experience working in an Agile environment

• Capable of working independently with limited guidance

• Travel up to 25% domestically and internationally

• Ability to work in Eastern Standard Time Zone (EST) hours

Preferred Qualifications:

• Experience in integration, e-Commerce, and finance and Supply Chain processes/systems

• Experience in leading large-scale global programs or holds PPM certification

Perks & Benefits:

• We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment, you and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage. 

• Enjoy three weeks of paid vacation, along with paid company holidays 

• We provide paid sick leave, employee assistance, and wellness incentive programs to support your well-being. 

• Life insurance and disability coverage to protect you and your family. 

•  Voluntary benefits, including options for legal, pet, home, and auto insurance. 

• We offer generous birth/adoption and parental leave benefits, as well as adoption assistance, to support growing families. 

• Pursue your educational goals with our tuition reimbursement program. 

• Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation. 

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

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