UX Content Manager

Location Details: Remote, US

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.

This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings.  

This position is not eligible to be performed in Alaska, Mississippi, North Dakota, or the Virgin Islands.

Join our team 
GoDaddy is looking for a UX leader to help build, shape, and push our design teams to the next level through excellent content design. As a UX Manager for the UX Content Design team, you’ll play a pivotal role in shaping the strategy for delivering seamless experiences across all our products for our customers.  

UX Content Design brings human, user-focused language to our product experiences. Content Designers collaborate with end-to-end product design teams to ensure that each product we launch meets the team's goals, fits our brand voice and style standards, and delivers a customer experience that's clear and compelling. With the goal of helping our customers grow, they write the words that guide, empower, simplify, and support; they’re an advocate for our users, connecting business needs with experience outcomes. 

As a UX leader, your responsibilities will extend beyond empowering the Content Design designers; you will also influence strategy, coordinate with cross-functional teams, and collaborate company-wide to drive success. This includes elevating UX, coaching on content strategy and execution, and driving unified voice for GoDaddy, collaborating with other leaders to establish strategic plans, goals, and tactics. You will also create and maintain processes that support our designers.  

What you'll get to do...

• Work with our designers to mentor and coach standard methodologies, provide feedback, and collaborate to ensure design standards are being met.
• Mentor team members to develop professionally and improve their impact within GoDaddy through direct and timely, actionable feedback.
• Be responsible for all people processes – retaining talent, balancing workloads, and ensuring the team has access to information and tools needed to perform their jobs effectively.
• Implement best processes and practices that accelerate efficiency and alignment.  
• Be a strategic, creative problem solver and work to improve our UX through a unified messaging strategy that adheres to our voice and style.
• Collaborate effectively with other UX leaders, product managers, researchers, product marketers, and brand strategy.
• Be an active contributor and participator in group critique and constant iterative improvement, guiding sessions in a team environment and fostering design thinking into the common vernacular.
• Advocate for design excellence, craftsmanship, usability, accessibility, brand voice, and overall user experience. 

Your experience should include...

• 3+ years of experience managing a UX Design and/or UX Content Design team.
• 3+ years of experience doing quality UX Content Design or UX Design work, strong design thinking skills, and demonstrable experience working with product design teams in an agile environment.
• Clear track record of problem resolution, team leadership, and time in a role with at least 3 direct reports, demonstrable experience developing and retaining talent.
• Experience developing and adhering to product strategy. Outstanding organizational skills and problem-solving skills, experience working through ambiguity to create a plan forward.
• Experience working with and/or developing style guides and content design systems, and a firm grasp of grammar and style rules. Masterful writing skills.
• Experience articulating design concepts and rationale to both technical and non-technical collaborators. Excellent communication and collaboration skills.
• Experience learning new subject matters quickly, implement feedback, give constructive input, and positively contribute to a collaborative, fast-paced environment.

You might also have...

• Experience managing people in any industry.
• Bachelor of Arts degree or Master of Arts degree in interaction design, communication design, industrial design, HCI, or related field.
• Experience in Content or Brand Strategy, Copywriting, Editing.
• Experience with common customer research techniques and deriving insights from qualitative sources and quantitative data.

We've got your back...  We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way. 

About us... GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us. 

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to myrecruiter@godaddy.com. 

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.