Fraud Prevention Senior Specialist

Your Purpose 

As a Fraud Prevention Sr. Specialist will be responsible for overseeing the fraud risk in Bitso accounts, both retail and business segments, in the Colombia and the U.S. financial markets. This role requires building and maintaining good relationships with local stakeholders and top B2B clients, leading complex investigations, ensuring countries' regulatory compliance, and managing the countries’ fraud KPIs.

Additionally, you will collaborate closely with other departments, such as Legal, Compliance, Sales, and Operations to develop and implement robust fraud prevention strategies and processes.

Reports To

Fraud Prevention Senior Manager

Who You Are 

• Based in Bogotá, Colombia. 
• 3+ years of experience in fraud prevention, operations, or risk management roles.
• Solid experience working in the Financial Services industry. 
• Strong analytical and problem-solving skills, with a focus on data-driven decision-making.
• Ability to perform quick risk assessments and prioritize tasks in high-pressure situations, such as during fraud attacks.
• Good negotiation abilities.
• Experience in collaborating effectively with cross-functional teams.
• Experience in managing risk for B2B clients.
• Fluency in both Spanish and English.

Highly desired qualifications:

• Working experience in fast-paced companies, or in the FinTech industry.
• Knowledge of fraud prevention strategies in Colombia to mitigate market-specific risks such as fraud in PSE payments and other platforms.
• Knowledge of the crypto industry and/or working experience in crypto companies, including the use of crypto monitoring tools.

What You Will Do 

• Lead end-to-end B2B and B2C investigations of complex fraud cases, incidents, and attacks in the Colombian and U.S. markets.
• Represent the fraud team in interactions with local stakeholders, such as banks, regulators, authorities, and strategic partners.
• Coordinate with internal teams to manage internal fraud reports to regulatory authorities in Colombia or other jurisdictions.
• Prepare executive reports on significant fraud events for senior leadership.
• Monitor and manage key fraud metrics, such as fraud reports ratio,  investigation response time, fraud preventive rules precision, and compliance with regulatory reports for the Colombian and U.S. markets.
• Proactively recommend improvements to fraud prevention strategies and Bitso products to meet defined OKRs.Collaborate with cross-functional teams (Customer Support, Sales, Legal, Operations, Security, Complianc,e and Product) to define, improve, and document fraud prevention processes, ensuring an optimal balance between the company’s growth strategy, customer experience, fraud risk mitigation, and regulatory compliance.
• Build and maintain strong relationships with key B2B clients to ensure fraud levels align with the company’s risk appetite.

Research in Diversity, Equity, and Inclusion suggests that individuals may hesitate to apply for jobs if they do not meet all the listed criteria. At Bitso, we value diversity and your unique strengths could be just what we're looking for. If this role excites you but you don't match every point in the description, we still want to hear from you.