Project Management Officer (PMO)

You'll report to: Jo McGlynn
Team: Delivery
Location: UK based, Remote-First. We have an office in London (Monument) that you can use as frequently or as little as you like.
Salary Range: £65,000 - £70,000 per annum
Role Type: Full-Time, Permanent
Start date: As soon as possible
Visa / Sponsorship Available: Not Available

The PMO Role

As we continue our mission to be the market-leading underwriting software platform for agile insurers, we are excited to kick off the search for a PMO. This pivotal role reflects the growth and complexity of our client base, requiring a strategic leader to oversee a portfolio of customer delivery projects from estimation through to production implementation and handover.

The PMO will play a critical role in ensuring we deliver quality and value to our customers, across the UK and US, by leading the PMO function, setting strategic direction and overseeing all aspects of project management governance in collaboration with the Delivery Leads. 

In this role you will be responsible for improving and maintaining project management standards, providing support and guidance to delivery teams, monitoring project progress against defined metrics, and ensuring alignment with organisational objectives; essentially acting as a central hub for project management best practices and oversight. 

This role also involves data collection, analysis, and reporting on project performance, fostering a high-performance culture, and building strong partnerships with Delivery Managers.

If you’re an experienced PMO ready to take on your next challenge and thrive in a dynamic, fast-paced environment, we’d love to hear from you.

About Send

In 2017, the three founders of Send (Andy Moss, Ben Huckel, and Matt McGrillis) had a vision to reshape and enhance the underwriting processes of commercial insurers by fusing advanced technology and deep expertise.

2019: Delivered a commercial and specialty Underwriting Workbench for a leading global insurer (a major FTSE 100 carrier and one of the UK’s top five composite insurers), streamlining operations, driving efficiencies, and providing forward visibility.

2022: Won three awards for the Underwriting Workbench and raised $10m in Series A funding to expand in the UK and US.

2023: Launched "Smart Submission," a stand-alone component of the Underwriting Workbench, and was named a “Leader” in the IDC MarketScape: Worldwide P&C Intelligent Underwriting Workbench Applications Vendor Assessment.

2024: Named a “Top Provider” in the Datos P&C Workbench report and a “Leader” in the Celent Underwriting Workbench reports in both North America and Global Markets.

Our vision is to be the market-leading underwriting software platform for agile carriers.

#loveunderwriting

Our Funding

From 2017 to 2022, we bootstrapped our growth journey, transforming into a profitable and stable company. In November 2022, after a year of customer and team growth, we successfully obtained $10m in Series A funding to accelerate our expansion in the UK and US and our product development. We enjoy the support and expertise of our investors, Mercia and Breega.    

We are currently preparing our Series B funding round, and looking forward to the growth acceleration this will facilitate.

The Send Team

In the past year, Send has experienced remarkable team growth, expanding by over 50% to a team of 80+. At the start of 2024, our team was based in the UK and Poland. We’ve taken significant strides towards establishing a global presence and now have team members across the US, India and Ireland all working collaboratively to be the market-leading underwriting software platform for agile insurers.

What You’ll Be Doing as a PMO

Responsible for establishing, maintaining and overseeing project management standards, governance and delivery frameworks across the UK and US delivery organisation. The role ensures consistent project delivery methods, effective resource management and strategic alignment of projects with business objectives.

Key responsibilities:

Governance & Standards 
•    Develop and maintain project management methodologies and standards that align to the ‘Send delivery playbook’
•    Establish and enforce project governance framework for our internal delivery teams and leverageable by our accredited delivery partners
•    Create and maintain project templates and delivery approach material for pre-sales and delivery
•    Support Head of Customer Solutions in ensuring that delivery teams comply with architectural governance

Financial Management 
•    Support Delivery Managers and our Finance team in simplifying the tracking of project budgets and financial performance
•    Prepare financial reports and forecasts, identify further delivery margin opportunities

Resource Management 
•    Oversee resource allocation across projects and monitor capacity
•    Support Portfolio Delivery Manager in forecasting resource needs across new client demand

Performance reporting and analysis  
•    Facilitate project status reporting, tracking against key metrics and highlighting key updates for Send Leadership team
•    Ensure Client and SI delivery partner Quarterly Business Reviews are scheduled with quality preparation and content
•    Conduct project audits and reviews to ensure adherence to established quality standards and best practices 
•    Monitor project risks and issues and developing contingency plans in collaboration with delivery teams

The Skills and Experience Needed for the PMO Role

•    Extensive Project Management and PMO Experience: Proven ability to implement project management standards, monitor project progress against defined metrics, and ensuring alignment with organisational objectives. Strong knowledge of change management principles and a track        record of driving continuous improvement in project delivery processes to enhance efficiency, adaptability, and overall project success.

•    Governance & Compliance: Experience in establishing and maintaining project governance frameworks, ensuring compliance with regulatory and internal policies.

•    Technical Acumen: Familiarity with SaaS environments, cloud technologies, or enterprise software to better support Agile delivery.

•    Exceptional Stakeholder Engagement: Confidence and capability in managing relationships with senior management, executives, and external delivery partners.

•    Expert Communicator: Excellent communication and interpersonal skills with internal and external stakeholders.

•    Strategic Risk Management: Expertise in identifying risk and collaborating with Delivery Managers to formulate mitigation actions, especially within uncertain and evolving project landscapes.

•    Agile Delivery Expertise: Strong understanding of the Agile software development methodology, particularly within global teams – Scrum and Scaled Agile.

•    Budgeting & Financial Oversight: Understanding of project financials, including cost control, budgeting, and forecasting.

•    Analytical & Reporting Skills: Strong analytical skills with a proven ability to clearly communicate critical and key information via various reporting and communication channels.

•    Attention to Detail: Ability to assimilate volume of incoming information from complex projects, focusing on small and important details to produce accurate work. Thorough, organised, and able to identify and fix mistakes quickly.

•    PMO Tools Specialist: Proficient in project management and reporting software tools. 

Are you intrigued by the role but only tick some of the requirements mentioned above? Don't hesitate to apply! At Send, we value candidates not just for their current skillset, but also for their enthusiasm and eagerness to learn and grow in their careers.

What’s on Offer - Life at Send
•    Health Insurance - through AXA, covering medical, dental, optical, mental health, and therapies, plus access to Spill for free, confidential mental health support and therapy.
•    Life Insurance - covering four times basic salary, and Income Protection for up to 36 months at 75% of salary, including rehabilitation support.
•    Pension Scheme - Salary sacrifice pension scheme through Royal London. Send contributes 8%, with an employee minimum of 4%.
•    Time Off - 25 days annual leave for all colleagues, plus public holidays. We also offer volunteering time and a wellness day.
•    Enhanced Parental Leave - Enhanced parental leave package, including 12 weeks of fully paid leave for all new parents and additional support for birth-giving parents.
•    Learning and Development - Annual budget to use through Learnerbly, giving you access to books, courses, conferences, and resources to support your development.

Check out Send's public Handbook for more information on our product, recruitment process, team, benefits and much more.

PMO Manager Interview Process

Our recruitment process for PMO role consists of at least three stages:

Stage 1 - Intro call with our in-house recruiter, Liam (30 minutes) - This will cover your background, motivations and communication, along with a chance to get to know Send and the role better.
Stage 2 - Interview with our Portfolio Delivery Manager (45 minutes) - This will be run by Jo McGlynn.
Stage 3 - Interview with our Chief Delivery Officer (30 minutes) - This will be run by Tash Bond. 

At Send, our focus lies in enhancing our culture rather than building a team that fits a cultural alignment. We recognise from our experience that a diverse, equitable, and inclusive team enhances our innovation, creativity, decision-making, overall performance, team success, and much more.

When considering applying for a role that has captured your interest, we encourage you to submit an application even if you don't meet every requirement. Studies show that women, Indigenous people, and individuals of colour are less likely to apply for jobs unless they meet every qualification and requirement detailed within the job advert. At Send, we aim to break away from this trend.

When it comes to growing the team, we welcome everyone to apply, irrespective of your background, ethnicity, or culture. We are committed to thoroughly reviewing all applications and refraining from discrimination based on race, ethnicity, colour, religion and belief, national origin, sexual orientation, age, marital status or civil partnership, family status, pregnancy and maternity, disability (both visible and invisible), gender identity or expression, or any other legally protected status.

We understand that fostering inclusive hiring practices is a continuous journey that requires dedication and ongoing improvement. We welcome any feedback you may have regarding our hiring or interview processes.

If you have any specific needs or additional requirements, please feel free to share them with us in the designated space on your application. Our aim is to ensure a smooth and comfortable application and interview process as possible.

Need help with your application or have additional questions regarding the role? Email - liam.longstaff-pagoni@send.technology

#LI-Remote