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Customer Service Specialist – German Speaker

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Egypt

Offer summary

Qualifications:

At least 1 year in customer service, B2 level in German, B2 level in English, Willing to work in shifts.

Key responsabilities:

  • Provide customer service via phone, email, and live chat
  • Assist with bookings and reservations

Tawzef for Recruitment & HR Consultancy logo
Tawzef for Recruitment & HR Consultancy
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Job description

This is a remote position.

  • Provide B2C and B2B customer service via phone, email, and live chat.
  • Assist customers with hotel, flight, and activity bookings, reservations, and inquiries.
  • Handle customer concerns and provide appropriate solutions professionally.
  • Ensure excellent customer satisfaction through effective communication.

    •
    Requirements
  • At least 1 year in a customer/partner-facing role.
  • B2 level or above in German and English.
  • Willing to work in shifts (7 AM – 10 PM Cairo time), including weekends and public holidays.

    •

    Required profile

    Experience

    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    Business Service Management

    Other Skills

    • Customer Service
    • Communication
    • Problem Solving
    Are you interested?

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