Job description

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

How You Will Contribute:

Services Business Process Optimization and Digitization has a mandate to transform the business processes and tools to enable services business to operate with ease and efficiency, thereby delivering on business-critical outcomes at the lowest possible cost, with high quality.

Reporting to the Senior Manager, Business Process Optimization and Digitization you shall be responsible to deliver automation solutions for optimizing business operations in the Ciena Services business.

You will be required to work closely with a team of Business Analysts to understand the business challenges and project goals. You will also Collaborate with cross functional teams (Ops) to get a deeper understanding of requirements and tailor the solutions as per the defined goals.

The Must Haves:

1-3 years of experience
Degree in Engineering or equivalent
Proficiency in Power Apps, Power Automate, Alteryx, Python, SQL, Azure Function Apps, SharePoint, REST APIs, Power BI, Automation Anywhere (RPA) Development
Advanced Excel skills required
Experience as Business Analyst would be an added advantage.
Strong computer proficiency in MS Office (Excel, Word, PowerPoint, Outlook)

Assets:

Self-motivated, must be able to work independently to prioritize activities and set functional goals/objectives.
Able to work well both in a team and independently.
Excellent interpersonal, communication, problem-solving, analytical and client-facing skills to facilitate strong relationships with the stakeholders and customers.
Able to prioritize and handle multiple tasks simultaneously.
Able to coordinate with and/or direct other team members to achieve planned business results.
Strong commitment to on-time delivery.
Attention to detail to ensure data completeness and accuracy.
Be comfortable working in a global organization, considering global time-zones.

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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

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