QA Lead

BelWo Services (India) Pvt. Ltd.

BelWo develops, deploys and manages Customer Communications Management (CCM) solutions for enterprises and print service providers worldwide. As a solutions-focused partner with deep expertise in CCM and application development, enterprises turn to us to support complex CCM initiatives and application design / support that range from smaller scale document applications to full-scale omnichannel digital experiences.

Role: - QA Lead

Experience: - 10-15 years

Shift Timings: US shift

Reporting To: VP Technology

JOB DESCRIPTION

• Managing all aspects of Quality Assurance including strategy, approach, test planning, implementing test automation, and executing manual tests.
• Solid understanding of Quality Assurance life cycle, methodologies, and best practices.
• Strong client-facing ability to work and interface at senior levels.
• Deliver internal organizational initiatives that drive revenue and improve efficiency in line with business strategy.
• Develop QA metrics and reports for the executive team, business, and IT management.
• Work with Product Managers/ Development Managers and Scrum Masters to define the project's testing scope and manage the test execution for small to large sized projects.
• Will maintain good rapport with internal and external stakeholders.
• As a solution expert, he/she will provide advanced solution knowledge and assist the local presales with qualifying customer technical needs, developing and presenting customer solutions and architecture roadmap, assisting with proposals and demos.
• Lead creation of QA scope matrix for medium to large size project (15-20 team members under multiple tracks in a given project).
• Implement critical knowledge transfer and communication processes with all team.
• Assist the pursuit team to complete RFPs (Request for Proposal), project’ QA scoping, sizing, and pricing estimates.
• Oversee project’s QA estimations and staffing.
• Providing continuous review and recommendations for improvement of processes related to status reporting/dash-boarding and QA.
• Identify risks and issues within the assigned tasks and/or on the assigned track of work and communicate it to the project leadership/client with possible impact and the proposed resolution.
• Support the Partner ecosystem by providing guidance on sales strategies, approaches to solve specific problems, create content and enablement materials.

PERSONAL SPECIFICATIONS

Should have 10+ years of experience in team handling.

Should have handled medium to large QA teams (25 members Team).

Possess good communication skills (Verbal and written).

Should be a presentable person from a pre-sales point of view.

Maintain in-depth knowledge of IT industry best practices, technologies, architectures, and emerging technologies in the QA.

Must have experience in a customer facing role.

Remain aware of the current industry environment that shapes opportunities for client solutions (news events, trends, mergers, etc.)

Leading, mentoring and coaching the team members.

EDUCATION

Bachelor's and University Degree in Computer Science/Engineering/Information Systems/Technical/Information Technology/Science/Computer Engineering/Business Management