Customer Care Specialist (Europe)

A little about who we are

Taxually is a global transactions tax SaaS scale up offering a suite of products to enhance the way its clients manage their tax processes. Founded in 2018, Taxually has grown nearly 300% year on year, and now works with over 12,000 customers in more than 60 countries. We have built, and continue to build, the most advanced technology within the tax sector, which has resulted in numerous members of the Fortune 500 adopting our solutions and strong Private Equity backing.

We have a dedicated, hard working, growing team - the type of person who works here is driven, motivated, empowered and forward thinking. We want people to challenge, to bring new ideas and to add to the growth of Taxually.

Our culture

We don’t offer baroque job titles or set up rigid reporting lines. Instead, we build our team through trust, equality and fairness, giving our people autonomy and freedom to achieve their highest potential.

What we look for

We've built some of the best tax technology that the world has to offer, and we're keen to get our clients using and learning how we can make it even better - that's where you come in. We're looking for a full time Customer Care Specialist to support our international team remotely in European time zone.

What you'll be doing

Here are a few hints on what you are expected to do at Taxually:

• Provide our users with an outstanding customer experience - it is at the heart of our mission. We are dedicated to ensuring that every user feels satisfied with our toolkit and the services we offer.
  
  
• Actively support clients with VAT and EPR tax-related queries through various channels, including email, phone, and chat, ensuring prompt and clear assistance.
  
  
• Work diligently to keep our clients informed and up-to-date with their VAT compliance tasks, guiding them through each step of the process with ease.
  
  
• Collaborate and closely work with other departments, such as Onboarding, Finance, and Product Development, to ensure that we continue to deliver seamless and effective solutions for our users.
  

What skills will be useful

With the right attitude there is nothing you can't achieve. Nevertheless bringing the following fundamental skills may help you succeed in your role at Taxually:

• Native / Fluent English language knowledge
• Fluency in any other European language (German, French, Italian, Spanish)
• Remote customer service experience (phone, email, chat) 1+ year
• Work experience on the VAT / Tax field and ChatGPT / AI customer support is a great plus
  
• Empathy and love for helping people
• Ability to understand and explain complex issues in an easy manner
• Excellent organization, problem-solving & communication skills

If you are a driven, self-motivated and highly flexible team player on top of being a self-learner and independent problem-solver, we will not even ask you for a Bachelor's degree or equivalent.

What you can count on

At Taxually, you'll have the opportunity to work in one of the most exciting tax technology startups in the world today. You’ll receive top-notch training and support from our team, who are passionate about what Taxually stands for. Our team members are driven, motivated, empowered, and take great pride in the work we do. If you share these qualities, you’ll thrive in our dynamic and innovative environment.

Don't meet all of the role requirements?

No need to worry! At Taxually, we focus on outcomes rather than strict tick-box criteria, and we believe the perfect candidate for the role may have a CV that looks a little different.

We are committed to building a diverse and inclusive company, welcoming individuals from a wide range of backgrounds. We’re especially eager to hear from people from underrepresented groups in the tech industry, as we value diverse perspectives and experiences in shaping our team.