Job description

Job Summary:

AssetWorks is seeking an experienced Operation Team Lead to manage our hosted and cloud-based software offerings' commissioning, upgrades and ongoing management. This position will be responsible for growing and mentoring the team that deploys, monitors, and manages our industry leading fleet and asset management solutions for state and local governments and select commercial customers. This lead will ensure the team delivers the highest level of service possible with a customer-for-life mentality.

Job Description:

Team Leadership:

Lead and manage the operations team, providing guidance, mentoring, and support.

Plan and coordinate the deployment of applications, systems, and updates.

Communicate deployment plans, status, and issues to stakeholders.

Operational Efficiency:

Develop and implement strategies for efficient deployment and operation of systems.

Oversee daily operations to ensure systems and services run smoothly and efficiently.
Proficiency in documentation, change release processes, and participation in Change Advisory Boards (CAB).

Monitor system performance and availability, ensuring that service level agreements (SLAs) are met.

Process Improvement:

Implement and maintain operational best practices and procedures.

Continuously evaluate and improve operational processes to enhance efficiency and effectiveness.
Hands on expertise in software development, demonstrating a deep understanding of the software lifecycle.
Proficiency in managing release pipelines, ensuring smooth software delivery.

Compliance and Security:

Ensure compliance with industry standards, regulations, and internal policies.

Conduct regular audits and risk assessments to identify and mitigate potential vulnerabilities.

Requirements:

The ideal candidate will possess a bachelor’s degree in computer science, Information Systems or a related STEM field from an accredited college or university. Asset Management domain knowledge and/or experience working with state and local governments is a plus.

The successful candidate will possess the following:

7+ years of IT operations experience, with significant time in SaaS environments
5-7 years of SDLC experience
Experience managing enterprise applications to SLA’s
Experience with CI/CD pipelines, automation tools, and monitoring solutions.
At least 3 years of experience leading technical teams.
Must be able to work with changing deadlines and priorities in a fast-paced environment
Excellent communication and interpersonal skills
Experience managing enterprise applications to SLA’s
Familiarity in managing / maintaining SOC1, SOC 2 and ISO 27001 certification
Familiarity with relational databases (Oracle or MS SQL Server)
An ability to make decisions often with incomplete information in stressful situations
Travel: Less than 10%
After-Hours work: Some required
Soft skills
- Attention to detail
- Adaptability
- Team player
- Resilience

Benefits:

Generous Paid Time Off
11 Paid Holidays

Medical, Dental, Vision, Life insurance benefits with various choices and generous employer contribution
401k with employer match which immediately vests
Annual Company Bonus
Career growth and mentoring opportunities as a smaller business unit within the Volaris Group
Tuition Reimbursement Program
Employee rewards and recognition programs
Optional Employee Stock Purchase Program with company match
Pet insurance
TicketsatWork program, discounted entertainment tickets to movies, sporting events, hotels, live performances, etc.
Referral bonuses
Employee engagement events
Flexible remote work arrangements

Worker Type:

Regular

Number of Openings Available:

Required profile