Job description

BxB Media

We are hiring a ServiceTitan Support Specialist!

We collaborate with HVAC and other home services professionals to build great brands and help them grow. We believe that not only does our company culture directly impact the lives of our employees, but it has a profound impact on the quality of work we provide to our clients.

People who enjoy working hard in a fast-paced, remote environment will thrive here. Being able to work under pressure but also knowing when to ask for help are necessary skills. At the end of the work week, you should be able to feel a sense of satisfaction because you know you worked hard as part of a supportive, creative team and that you made a difference by helping our clients move their business forward.

What BxB Media Has To Offer / Benefits

Health insurance Blue Cross / Blue Shield 100% paid of basic plan for employee, 4 plans available
Vision and dental insurance, 50% paid for employees
13 days paid time off (104 hours)
6 paid holidays
401K with up to 4% match, eligible after year 1
Short and long-term disability
$20,000 Term life insurance benefits
Eligible to add group life and accidental insurance

Job Title: ServiceTitan Software Specialist

Location: Remote

Work Hours: Monday thru Friday, flexible hours between 8:00 am - 5:00 pm, with occasional overtime

Pay Rate: $30.00 to $40.00 an hour, depending on experience

What You Will Be Doing

Communicating with client via email and virtual meetings to discuss projects or live-troubleshoot issues
Providing guidance or completing hands-on work in all areas of ServiceTitan
Creating Custom Workflows, Reports and Dashboards
Accounting best practices (batches, job costing, etc.)
Memberships (recurring services, price book items, automated billing, etc.)
Custom Estimates and Proposals
Recommending software configurations to suit the client's needs
Leading training on ServiceTitan features or workflows for clients
Documenting Standard Operating Procedures for workflows
Successfully troubleshooting user issues
Coordinating with Support resources to drive completing of open items, including working with ServiceTitan Support, CSM, and other internal departments.
Write and deliver custom reports for clients, such as end-of-month progress reports
Other duties as assigned.

Required Qualifications