Job description

General Description

OMICRON is a leading manufacturer of primary and secondary test equipment for electric power systems. This position is responsible for assisting Area Sales Managers and Application Engineers in preparing quotes, invoicing customers, while performing extraordinary customer service.

Location: Houston, TX preferred, would consider US remote candidates.

This position will report to the North America Regional CSS Lead

Essential Job Functions

Support and work with Area Sales Managers and Application Engineers to achieve common goals for high customer satisfaction in the sales process
Assist in customer support and attend to customer inquiries and calls
Guide and support the entire sales process

Prepare quotations, shipping documents, and commercial documents for bidding activities
Follow submitted quotations and coordinate with the Area Sales Managers for any clarifications and follow up
Process purchase orders and place intercompany orders
Ensure that the customer's order gets processed and shipped
Invoice the customer for shipped orders
Manage the collection process for invoiced equipment/services

Improve and maintain data quality in CRM and Dynamics AX, especially for accounts, contacts, quotations and orders
Follow up on event and marketing contacts as needed
Act as the single point of contact for all inquiries from the customer together with the Area Sales Manager
Follow up with the customer for the reconditioning activities of equipment
Follow up with suppliers/couriers regarding customer inquiries
Perform other duties to support the CSS team

Knowledge, Skills, And Abilities

Excellent command of written and spoken English
Good computer skills and understanding of database structures (required)
Prior experience with a CRM and/or ERP system (required)
Attention to detail and strong problem-solving skills
Reliable work style with self-initiative
Enjoy working in a small team environment
Available to participate in company's promotional activities (fairs, exhibitions, conferences, etc).

Work Experience

At least 5 years customer service and sales support experience required
At least intermediate level in Microsoft© Word, Excel programs, and Outlook.

This is not an exhaustive list of all duties and responsibilities. OMICRON electronics Corp. USA reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

EDUCATION

High school diploma required
Business and/or some college courses preferred

WORKING CONDITIONS

Physical Demands: In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job.
Must be able to see, hear, speak and write clearly in order to communicate with customers; manual dexterity required for occasional reaching; operating office equipment; frequent sitting, occasional bending and kneeling.
Work Environment: In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job within the environment.
The office is clean, orderly, properly lighted and ventilated. Noise levels are considered low to moderate.

OMICRON distinguishes itself by

Not just offering a position, but an opportunity for growth and development in a international multi-cultural company.
Having fun while working as a part of a professional team.
Encouraging personal initiative through flat hierarchies.
Our extraordinary corporate culture and strong commitment to a healthy "work-life-balance."
Offering an attractive benefit package; including 4 weeks of vacation.

OMICRON provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability and genetic information.

If you are interested in this position, please complete this employment application and upload all your information (resume, cover letter,...).

Required profile