Job description

Job Summary

This position will work directly with the Comdata Sales team, Project Managers, Technical Services, Product Development, IT and Customer Relations to effectively and professionally manage technical projects for large clients and potential clients. Provides both support in both pre-and post-sale by attending presentations, conducting technical overviews and consultation, product demonstrations, and installations/implementations. The ideal candidate is familiar with a variety of general technical concepts, software/hardware and communication protocols. The candidate also has an in-depth knowledge of the business aspects of Comdata, including detailed understanding of all products, services, practices and procedures.

The candidate would be required to work with internal/external customers and third-party partners to analyze and design technical solutions to promote the business needs of Comdata and/or the client. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Provide technical support, including programming of unique applications and reports, across all product lines as required. Must have a thorough knowledge of all aspects of the Comdata System, including the transmission of all data types, real-time, batch, reporting and billing options. Provide system analysis and third party programming resource management support in integration of new products and migrating of existing products. Provide detailed technical support to third party vendors to improve their level of integration with our products.

Core Responsibilities

Handles more complex integrations and manages implementations that fall into a larger time frame for completion
Ability to manage internal projects or initiatives based on management needs
Mentor to other Technical reps
Strategy Execution -- Leads in the execution of Comdata’ s overall information systems strategy as it pertains to their vision of the organization in both strategic and tactical plans. Involved in team adoption, execution and integration of strategy to achieve optimal and efficient delivery.
Provide a consultative approach to customers based on industry experience
Work on new customer projects through design phase of new programs
Ability to travel to customer for onsite meetings when necessary

Qualifications

Bachelor’s degree is required; or equivalent combination of education and experience that is required for the job
7+years of experience in a professional work environment
4+ year of experience with implementations, client support, or customer-interfacing
4+ year of experience with supporting client technical needs
Demonstrated strong interpersonal skills, solid analytical skills and attention to details; and excellent follow-up skills
Demonstrated ability to work calmly in a fast-paced team environment
Excellent communication skills, both verbal and written, in order to properly communicate our product offerings and functionality
Highly responsive to calls and emails; utilize available tools to track appointments and manage priorities without compromising other responsibilities
Superior customer service skills, with the ability to react quickly and decisively to resolve customer issues; ability to analyze customer processes and provide creative solutions for implementation
Demonstrated ability to conduct virtual and onsite presentations and effectively facilitate meetings
Ability to aid in the effective and timely revenue ramp of each client is critically important
Keep informed of new enhancements to the system which will affect existing or future customers
Make suggestions for process improvements to address project quality, cost reduction, cycle time and/or productivity

Key Attributes Of The Ideal Candidate

A consultant by nature
Someone who is quick to catch on to processes and process changes
A person who does not get intimidated easily by conflict and can face it head on in a professional manner
Strong attention to detail
Problem solving/analysis
Technical capacity
Demonstrated ability to work and communicate effectively with both technical and business audiences.
Ability to develop effective working relationships across the organization
Exceptional analytical, conceptual and problem solving abilities.
Strong written and oral communication skills.
Knowledge of Payment Industry data
Knowledge of all data formats
A person who thrives in an environment of collaboration. A true team player by actions and not just words.
Someone who can juggle multiple tasks and processes in various phases
A person who when needed can think outside of the box