Director Licensing, Contracting, Appointments

Job Description

Position Overview

The Licensing, Contracting, Appointments (LCA) Director provides strategic leadership and oversight for all aspects of Financial Professional (FP) Contracting activities and FP record maintenance with a strong focus on accuracy, completeness and process efficiency. This client-facing role (Financial Professionals are our clients) will report to the Vice President of Licensing Contracting and Commissions (LCC) and is pivotal to establishing a high-quality Financial Professional experience.

We’ve embraced a flexible, hybrid approach to work. Based on your role and personal preference, we empower you to choose where you work best. This model allows you to balance your life and bring your whole self to work.

Responsibilities

• Leadership:
• Lead a team dedicated to delivering a seamless onboarding and service experience for our FPs, with a focus on quality and efficient execution within established service level agreements.
• Drive procedure and protocol improvements that elevate the FP experience through timely, consistent, predictable, accurate and efficient operations.
• Establish key controls and risk-based quality measures to ensure all onboarding, record maintenance, E&O functions, reporting and FP interactions meet the highest standards of accuracy, completeness and timeliness.
• Establish strong relationships with FPs and distribution leadership stakeholders to drive engagement and expand market presence.
• Work with the head of compensation to ensure a seamless experience between FP onboarding, ongoing record maintenance experiences and compensation payments.
• Daily Production Functions:
• Own all aspects of FP onboarding, appointment oversight, demographic record maintenance, terminations, E&O processes and administration functions to ensure accuracy and completeness of FP records. Ensure functional attributes are appropriately represented during system changes, new product installations, strategic initiatives and other events that may directly or indirectly impact FP record integrity and service experience.
• Design and develop administrative policies, workflows, metrics, and dashboards for contracting, record maintenance and termination administration, including appointment activities, contact phone lines and all functions completed by the team.
• Drive efforts to minimize company appointment expenses through effective management of JIT appointments, termination for lack of production protocols and JIT contracting where applicable.
• Team Leadership and Development:
• Build and mentor high-performing team members, fostering a culture of quality, accuracy excellence, collaboration, and continuous improvement.
• Provide coaching, training, and development opportunities to enhance team capabilities and expertise in life insurance and annuity products and services.
• Operational Excellence:
• Implement continuous improvement initiatives to optimize processes, streamline operations, and enhance customer satisfaction across all departmental areas.
• Drive the adoption of innovative technologies and tools to improve efficiency and effectiveness.
• Stakeholder Engagement:
• Cultivate and maintain strong relationships with internal and external stakeholders, including FPs, Distribution, Operations, Marketing, Finance, Legal, Compliance, Audit and industry associations.
• Collaborate with senior leadership to identify and capitalize on growth opportunities within the executive benefits market segment related to contracting support functions.
• Partner with leadership in Product, Finance, Distribution and IT to ensure alignment of service level delivery, project execution and controls.
• Compliance and Risk Management:
• Ensure compliance with regulatory requirements and internal policies for FP solicitation and commission payment activities – taking a leadership role in ensuring ‘Can Sell’, ‘Can Service’ and ‘Can Pay’ functions are aligned with company, regulatory and state mandates.
• Mitigate risks associated with operational activities through proactive risk management strategies and adherence to industry best practices.
  
  

Skills And Abilities

• Solid understanding of the commission, onboarding, appointment, E&O, FP demographic record maintenance and termination functions, controls & administration for the Life insurance industry. (High proficiency)
• Proven leadership experience in driving strategic initiatives, managing teams, and delivering results in a complex organizational environment. (High proficiency)
• Strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions to improve business outcomes. (High proficiency)
• Excellent communication skills with the ability to effectively engage and influence stakeholders at all levels of the organization. (High proficiency)
• Deep understanding of the risk and control functions, reconciliation and regulatory requirements of all aspects of contracting and appointment functions (High proficiency)
• Possess understanding of the various distribution models (Broker/Dealer, Career, Independent, Direct) and the nuances of each to ensure appropriate procedures, controls and service models. (Medium proficiency)
• Proven experience with market tools and platforms in the Contracting and Appointment space, with specific experience with multi system platforms and integration with third party solutions. (Medium proficiency)
  
  

Education

• Bachelor's Degree in Business Administration, Finance, Insurance, or a related field Required
  
  

Experience

• More than 10 Years Minimum of 10 years of progressive experience in the Life & Annuity industry Required
  
  

Base Salary Range: $125,000 - $174,000

All Penn Mutual Employees Exemplify Our Shared Commitment

Doing what’s right today, together, for the promise of a brighter tomorrow.

The feelings are mutual: Care. Respect. Belonging.

Penn Mutual is committed to Equal Employment Opportunity (EEO). We provide employment and advancement opportunities to all qualified applicants and associates, according to applicable laws. This is reflected in our practices for hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment, compensation, selection or training, and all other terms and conditions of employment. All employment-related decisions and practices are free from unlawful discrimination. This includes: race, creed, color, national origin, ancestry, citizenship, age, gender (including pregnancy), sexual orientation, gender identity or expression, domestic partnership or civil union status, marital status, genetic information, disability, religious observance or practice, liability, veteran status or any other classification protected under applicable law. Leaders may, at their discretion, change the responsibilities in this position description at any time due to reasonable accommodation and/or other business reasons.

About The Penn Mutual Life Insurance Company

Penn Mutual helps people become stronger. Our expertly crafted life insurance is vital to long-term financial health and strengthens people’s ability to enjoy every day. Working with our trusted network of financial professionals, we take the long view, building customized solutions for individuals, their families, and their businesses. We support our financial professionals with retirement and investment services through our wholly owned subsidiary, Hornor, Townsend & Kent, LLC, member FINRA/SIPC.

For HTK ONLY

About HTK

Hornor, Townsend & Kent, LLC (HTK) is a broker-dealer and registered investment adviser supporting independent financial professionals across the U.S. For more than 50 years, HTK has been the trusted partner supporting financial professionals on their path to success. HTK is committed to offering its financial professionals the independence to build their practice their way through the delivery of a flexible platform, leading solutions and personalized service. Hornor, Townsend & Kent, LLC (HTK) is a wholly-owned subsidiary of The Penn Mutual Life Insurance Company. Member FINRA/SIPC. Visit www.htk.com.

For PMAM ONLY

About Penn Mutual Asset Management

Penn Mutual Asset Management is a registered investment adviser and wholly owned subsidiary of The Penn Mutual Life Insurance Company. Penn Mutual Asset Management is dedicated to creating value through a prudent, thoughtful, and rigorous investment decision-making process. We tailor our proven approach to generate solid risk-adjusted returns that result in consistent earnings, while balancing the need for capital preservation to achieve each client’s strategy and goals.

For over 175 years, Penn Mutual has empowered individuals, families and businesses on the journey to achieve their financial goals. Through our partnership with Financial Professionals across the U.S., we help instill the confidence and reliability that comes from a stronger financial future. Penn Mutual and its affiliates offer a comprehensive suite of competitive products and services to meet the unique needs of Financial Professionals and their clients, including life insurance, annuities, wealth management and institutional asset management. To learn more, including current financial strength ratings, visit www.pennmutual.com.

Penn Mutual is committed to Equal Employment Opportunity (EEO). We provide employment and advancement opportunities to all qualified applicants and associates, according to applicable laws. This is reflected in our practices for hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment, compensation, selection or training, and all other terms and conditions of employment. All employment-related decisions and practices are free from unlawful discrimination. This includes: race, creed, color, national origin, ancestry, citizenship age, gender (including pregnancy), sexual orientation, gender identity or expression, domestic partnership or civil union status, marital status, genetic information, disability, religious observance or practice, liability, veteran status or any other classification protected under applicable law.