Job description

Overview

The Senior Customer Care Associate 1 is responsible for providing world class service in a leading-edge call center environment by processing VIP orders, working closely with the markets to resolve customer issues and resolving customer inquiries in a courteous, timely, accurate, and professional manner to support the sale and marketing of our suppliers to our key accounts from chain and national customers.

Position Hours: Monday - Friday 8:30 AM - 5:00 PM CST

Compensation is $20.00 per hour

The position is 100% remote but you must reside in the states of Illinois

Responsibilities

Manages and processes orders for Key Accounts received from chain and national buyers.
Utilizes 3 rd party systems to retrieve orders.
Works closely with the markets to ensure VIP customers have proper pricing and credits.
Ensure that sales are captured by responding to customers and entering orders accurately and efficiently in SAP.
Ensure customer inquiries are successfully resolved using multiple customer support tools (including conducting research in SAP and/or contacting business units as appropriate).
Maintain world class standard of customer service.
Successfully perform against department scorecards and metrics.
Identify and seek to continuously exceed service requirements of business units by building and managing relationships with customers and contacts at each unit.
Have world-class customer relations by developing a rapport and actively listening to gain more information where necessary to provide consultative support and recommendations.
Identify and evaluate opportunities to increase customer retention, maintain customer confidence, protect operations by keeping information confidential, and sustain satisfaction by suggesting alternatives to out of stock or limited quantity items and informing customers of available deals, etc.
Other duties, as assigned by the jobholder's supervisor, may also be required.

Qualifications

Bachelor's degree in related field and/or equivalent training and work experience
Minimum of 1 years' experience in a customer service role
Proficient PC skills using MS Office and other various computer programs including presentation software
Must be a results-oriented professional with verbal/written communication skills using diplomacy and discretion as well as customer service skills
Ability to multi-task, work independently and/or within a team, pay attention to detail and meet deadlines
Analytic and Reporting skills
Utilize sound judgement and problem-solving skills
Ability to work in fast-paced, high-volume, team environment

Preferred Qualifications

Experience in consumer products or distribution industry

Physical Requirements

While performing the duties of this job, the employee is required to remain in a stationary position at times; communicate, and operate a computer and telephone

Competencies

Accountable for results which impact the department.
Selects best option from a set of defined procedures/ solutions using common sense and experience of similar situations.

This job description is only a summary of the typical functions of this position, not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties. Responsibilities, tasks, and duties of individual jobholders may vary from the above description.

EEO Statement

Breakthru Beverage Group is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information and other legally protected characteristics. The EEO is the Law poster is available Here, if you need a reasonable accommodation because of a disability for any part of the employment process, please call (708) 298-3536 and let us know the nature of your request and your contact information.

Category

Operations- Other

Required profile