Assistant Village Manager

We have an opportunity for an experienced Assistant Village Manager at our client's site in Kidston QLD. This Full Time opportunity is 8 days on, 6 days off roster with Fly-in, Fly-out from Cairns, Brisbane, Townsville, Gold Coast or the Sunshine Coast.

About the role

The Assistant Manager is to maintain and develop the services of the Village Operation to the prescribed standards in accordance with the contractual client obligations. He/she is to do so in accordance with ISS policies, philosophy and standards to achieve total guest satisfaction. Create and develop positive employee relations throughout the Village.

The Position:

• Have a comprehensive understanding of hospitality services in a camp/village operations setting
• Understand all aspects of the service delivery requirements within the contract and execute these within the village operations.
• Deliver strong leadership and people management capability.
• Ensure effective and efficient delivery of service to a high standard across the village operations
• Maximise revenue opportunities and maintain strict cost control measures
• Ensure adequate resourcing and rostering for all services to be delivered at site
• Ensure a strong site safety culture and compliance with Standard Operating Procedures (SOP’s)
• Foster a strong reward and recognition culture
• Support the ongoing development of your team to promote a flexible work environment where cross-skilling and upskilling of the team is valued
• Ensure employee performance management is undertaken following established policies and procedures

Our Benefits:

• All flights to and from site, and all meals and accommodation whilst onsite paid for
• Values based positive company culture, with a caring and energetic team
• Purposeful and rewarding work with a competitive salary
• Access to staff discounts with wide range of companies
• Ongoing learning and development opportunities
• Internal opportunities within our global organization

Minimum Criteria:

• Proven experience managing mining camp/village operations or an extensive hospitality management background
• Demonstrated motivated, inspirational and effective leadership skills
• Ability to manage and develop a team of ~40 employees
• Ability to undertake regular travel to site as per FIFO roster
• Demonstrated customer service ethic
• Knowledge of health & safety requirements and delivery of strong safety culture outcomes
• Solutions focused - proven ability to adapt and maintain a flexible approach to changing needs or priorities.
• Organised – outcome and deadline oriented.
• Effective communication and consultation with broad range of internal and external stakeholders.
• Well-honed customer relationship skills.
• Strong communication skills - verbal, written and presentation

To apply for this role please click on the 'apply' link and complete the online application.

ISS is passionate about creating a culture that values inclusion and diversity, where all our people are treated fairly and respectfully. We encourage applications from Aboriginal and Torres Strait Islander peoples, Veterans, people with disability, people from different cultural backgrounds and lesbian, gay, bisexual, transgender, intersex, queer and asexual (LGBTIQA+) people.

We are an ethical employer, recognised by the industry for paying fairly and ensuring a safe working environment for all our staff. Read more about ISS in Australia and New Zealand on our website.