Instructional Designer

Summary

Instructional Designer analyzes the training needs for client-based programs. Works closely with clients to assess, develop, and implement training materials. Designs and develops new hire, cross-training, and other training materials using ADDIE and other curriculum development methodology. Evaluates and administers traditional and eLearning training solutions using various multi-media formats and authoring tools. Assess content development effectiveness to enhance training content as needed. Partner with Operations, Clients, and all other stakeholders to build knowledge checks, assessments, and training recommendations when needed.

Responsibilities

Design, Development, and Implementation (60%)

• Design and develop learning objectives and outcomes.
• Partner with internal and external clients to create and edit training materials.
• Using Adult Learning Principles select the most effective instructional methods for delivery, including but not limited to, eLearning, Self-Paced Training, Instructor-Led Training (ILT), or Virtual ILT delivery methods.
• Design and develop facilitator and participant material for new hire, continuous, and cross- training by project.
• Design practical application scenarios including practical application exercises, role-plays, case studies, games, and simulations.
• Develop and maintain knowledge artifacts to be used in both training and production.
• Develop and conduct Train-The-Trainer (TTT) sessions.
• Maintain source materials and final content in a shared location (SharePoint) to be used for future development needs.
  
  

Project and Program Management (20%)

• Develop timelines and project plans for development, deliver project plans, and receive approval of timelines.
• Partner with all customers, (internal and external) to identify training needs by program.
• Schedule and lead regular project meetings with all clients (internal and external) to include communication of project status and development.
• Provide project status updates and any possible risks to Training Supervisor in a timely manner. Partner with Training Supervisor to develop action plan to address risks and meet timelines.
• Conduct post-project analysis to determine
  
  

action plan to address risks and meet timelines.

• Conduct post-project analysis to determine the quality of implementation and provide feedback recommending training modifications.
  
  

Training Analysis/Evaluation (20%)

• Conduct Front End Analysis (FEA) to identify curriculum objectives and development needs. This includes working closely with the client to identify scope, objectives, and approach of project.
• Conduct analysis on operational performance to identify knowledge gaps.
• Develop training action plans for individuals and groups based on performance needs.
• Using defined program metrics, measure the effectiveness of training and modify content when gaps are identified.
• Develop evaluations of content that are linked to the performance objectives to aid in validating content effectiveness.
  
  

Education

• Bachelor’s Degree (preferably in Instructional Design, Education, Adult Learning/Training, Graphic Arts, or other related educational fields) and relevant curriculum design experience required, or a combination of education and experience.
• ISD Certifications are highly desirable.
• Certifications in design programs (Articulate, Camtasia, Captivate, etc.) are highly desirable.
  
  

Experience

• Minimum of 3 years of professional training and development experience
• 1-3 years of Instructional or Curriculum Design preferred
• Call Center experience is preferred.
  
  

Skills

• Strong project management and organizational skills
• Ability to work with all levels of employee and management
• Creativity
• Ability to work in a fast-paced environment
• Ability to develop training material with short timelines
• Excellent writing, communication, and presentation skills
• Detail oriented
• Positive attitude
• Ability to prioritize business requests and self-manage workload and timelines
• Advanced computer skills: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access, etc.)
• Design skills: Online design tools (Articulate Storyline 360, Camtasia, Captivate), and Photoshop, etc.
• Analytical, design and development skills
• Maintain a positive work environment that fosters team performance.
• Background in using methodologies like Kirkpatrick or Gagne to design and measure training effectiveness
  
  

Other

• Able to work a flexible schedule to include extended evening and weekend hours as needed
• Ability to work in a team environment as well as autonomously
• Able to travel on a limited basis
  
  

MX-DF-Mexico DF