Senior IT Engineer

General Summary:

Velocity is seeking a technically savvy Senior IT Engineer with a strong background in managed services, capable of managing and executing various IT projects from ideation to completion. The successful candidate will have a diverse set of skills, including but not limited to Office 365, endpoint management, server software installation, RMM and PSA, Active Directory management, and cloud experience (Azure / AWS).

Velocity, A Managed Solutions Company, operates in many diverse and vendor agnostic networks and environments. The candidate for this role will be responsible for quickly understanding and operating in these environments, using existing documentation and independent discovery.

Principal Duties and Responsibilities:

• Provide technical guidance and expertise to the team and clients, foster team technical expertise
• Serve as a primary escalation point and team leader for our IT team
• Effectively communicating complex technical concepts in a clear and understandable manner
• Establish processes for achieving technical excellence and ensure the adherence to high-quality standards in all project deliverables
• Technical lead for managed customer project requests
• Execute all stages of IT projects including Office 365, SharePoint, and server migration to Azure
• Execute server hardware and software installations, maintain detailed documentation of the installations, and ensure their compatibility with the existing IT infrastructure
• Oversee Intune deployment across client organizations, ensuring all devices are properly configured and compliant with company policies
• Collaborate with team members (other engineers) to make sure the project goals are met
• Create and maintain strong working relationships with our technical resources and team leaders
• Interface and managing multiple vendors in the delivery of services
• Manage and perform technical communications with internal and external parties
• Manage and contribute to our internal documentation as needed
• Other duties and responsibilities, as assigned
• This position participates in on-call rotation and may provide support off hours, as required
• This position may require travel occasionally
• Experience with Manage Engine ServiceDesk Plus and NinjaOne RMM a plus
• PowerShell and other scripting experience preferred
  
  

Knowledge, Skills and Abilities Required:

• Microsoft portfolio of technologies (Azure, M365, SharePoint, Exchange, Intune, AD / GPOs, etc.)
• Proficiency in server management and network configuration
• Able to operate independently and self-directed with limited supervision
• Strong time management skills, including the ability to multi-task and stay multi-threaded, ensuring efforts are delivered on time and on budget
• Exceptional communication skills and ability to clearly explain complex technical concepts to stakeholders
• A problem-solving mindset, with the ability to troubleshoot issues as they arise and find effective solutions
• Ability to independently lift and carry 35 lbs.
  
  

Qualifications, Experience and Education:

• Required — Bachelor’s degree in technology or equivalent technical experience (5+ years)
• Required — Experience with Microsoft Office 365, Azure, Active Directory
• Preferred — Industry relevant certifications – e.g. Azure Administrator (AZ-104), Microsoft 365 (MD-100, MD-101, MS-203, MS-700), Cisco CCNA, Cisco CCNP, ITIL, etc.
  
  

Why you’ll love working at Velocity

We are an energetic bunch — eager to succeed and have lots of company pride. We promote a collaborative work environment that prioritizes strengthening relationships with our customers and team members to achieve our goals.

As a growing technology solutions and services company, every team member at Velocity has the opportunity to make an impact as we challenge ourselves to provide the best technology and customer experiences in the business. We’re excited about what we do, why we do it, and who we do it for.

Diversity and Inclusion

Velocity is committed to diversity and inclusion and is dedicated to fostering a work environment where all team members are comfortable bringing their authentic selves to work and have equal opportunities to thrive. Our team members work collaboratively and draw inspiration from various perspectives and experiences that make each of us unique. This strengthens our connections with our team members, customers, and communities.

Our Values – Collaborative and Strong at the Core

• Customer-obsessed
• One team
• Do the right thing
• Let’s go!
  
  

Our Benefits

• Medical, Dental, Vision
• PTO & Paid Holidays
• Paid Parental Leave
• 401K – with Employer Match
• Company provided Life Insurance, Short/Long-Term Disability
• Supplemental Benefits Available
  
  

About Velocity MSC

Velocity started in 2005. Velocity's customer-obsessed approach, combined with its customized voice and data network solutions, and support services, enhances how multi-location enterprises communicate and do business. That’s why Velocity serves thousands of Fortune 500 companies across various industries. With over 500 employees, 13 redundant data centers, 450 carrier agreements, and 5,500 certified technicians throughout the U.S.— Velocity is an unstoppable force. To learn more, please visit https://velocitymsc.com/careers/ .

Velocity is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Velocity is an active participant with E-Verify.