Network Operations Manager

General Summary:

Velocity is seeking a Manager of Network Operations with a strong background in managed services to join and lead our Network Operations team. The ideal candidate will assist Velocity in delivering a superior customer experience. This position reports to the Senior Director of Network Engineering and is responsible for direct reports. The incumbent will be responsible for providing hands-on leadership to our network services function, interfacing with internal teams, external service providers, and customers, to perform network analysis and engineering.

Velocity, A Managed Solutions Company, operates many diverse and vendor agnostic networks. The incumbent in this role will be responsible for quickly understanding and operating on these networks, using existing documentation and independent discovery of environments.

Principal Duties and Responsibilities:

• Provide expertise in network-based technologies, supporting our national managed services network
• Serve as a primary escalation point and team leader for our Network Operations team
• Act as a mentor and leader to team members and support organization
• Perform design work that incorporates industry best practices for hospitality and enterprise networks
• Function as a technical lead for projects requiring network technologies
• Ensure that security improvements are successfully implemented and monitored
• Coordinate proper installation, configuration, and testing of network components
• Assist in developing and maintaining hardware life cycle management methodologies
• Oversee the creation and maintenance of documentation to support the implementation and management of network technologies
• Contribute to Velocity’s technology roadmap development
• Collaborate with architecture and engineering functions to ensure that designs are in line with the needs of the current and future requirements from our customers, network platforms, and security compliance
• Engage and manage external vendors as appropriate to enhance the team’s capabilities
• Other duties and responsibilities, as assigned
• This position will participate in an on-call duty manager rotation with off hours support
• This position may require occasional travel
  
  

Knowledge, Skills and Abilities Required:

• 5+ years’ experience implementing, troubleshooting, and maintaining network systems
• Demonstrated extensive knowledge working with networking protocols and standards (e.g., OSPF, BGP, IPSEC, TCP/IP, MPLS, STP, SVI, VLAN, etc.)
• Strong technical, leadership, and communication skills
• Demonstrate the ability to lead complex projects in a cross functional team environment
• Demonstrate the ability to articulate ideas to both technical and non-technical audiences
• Ability to independently lift and carry 35 lbs.
  
  

Qualifications, Experience and Education:

• Required — Bachelor’s degree in technology or equivalent technical experience (5-years)
• Required — Experience with at least two of the following products or platforms: Adtran, Arista, Aruba, Cisco, Fortinet, Meraki, MikroTik, Palo Alto, and Ruckus
• Preferred — Experience in hospitality or service provider networks
• Preferred — Industry relevant certifications — e.g., Cisco CCNP, Aruba ACMP, Ruckus RCWA, etc.
  
  

Why you’ll love working at Velocity

We are an energetic bunch — eager to succeed and have lots of company pride. We promote a collaborative work environment that prioritizes strengthening relationships with our customers and team members to achieve our goals.

As a growing technology solutions and services company, every team member at Velocity has the opportunity to make an impact as we challenge ourselves to provide the best technology and customer experiences in the business. We’re excited about what we do, why we do it, and who we do it for.

Diversity and Inclusion

Velocity is committed to diversity and inclusion and is dedicated to fostering a work environment where all team members are comfortable bringing their authentic selves to work and have equal opportunities to thrive. Our team members work collaboratively and draw inspiration from various perspectives and experiences that make each of us unique. This strengthens our connections with our team members, customers, and communities.

Our Values – Collaborative and Strong at the Core

• Customer-obsessed
• One team
• Do the right thing
• Let’s go!
  
  

Our Benefits

• Medical, Dental, Vision
• PTO & Paid Holidays
• Paid Parental Leave
• 401K – with Employer Match
• Company provided Life Insurance, Short/Long-Term Disability
• Supplemental Benefits Available
  
  

About Velocity MSC

Velocity started in 2005. Velocity's customer-obsessed approach, combined with its customized voice and data network solutions, and support services, enhances how multi-location enterprises communicate and do business. That’s why Velocity serves thousands of Fortune 500 companies across various industries. With over 500 employees, 13 redundant data centers, 450 carrier agreements, and 5,500 certified technicians throughout the U.S.— Velocity is an unstoppable force. To learn more, please visit https://velocitymsc.com/careers/ .

Velocity is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Velocity is an active participant with E-Verify.