Job description

We’ve received a high volume of applications for this role and want to ensure everyone is aligned on the minimum requirements. Please note that the following qualifications are essential to be considered:

5+ Years of Technical Product Management Experience in Logistics or Supply Chain (Experience in Truck/Container Parking & Storage is advantageous)

The Opportunity:

At WiseTech, we build the software that powers global logistics. From emerging freight forwarders to established leaders like DHL and FedEx, our software solutions allow them to maintain truly resilient supply chains. Our teams are tasked with solving deeply complex industry problems, revolutionizing the logistics industry.

This role sits with one of our acquisitioned companies, SecurSpace. SecurSpace plays a critical role in enhancing WiseTech's logistics and supply chain offerings by providing secure, flexible storage solutions. As a part of the WiseTech ecosystem, SecurSpace integrates with WiseTech's broader software solutions, allowing businesses to seamlessly manage and rent secure storage spaces for their inventory, equipment, and other materials.

Our new product manager will work with internal and external stakeholders to identify the true customer needs, clearly define the business objectives a product or feature will fulfill, articulates what success looks like for a product, and be able to influence a team around hitting objectives.

Your Responsibilities

Investigate and provide solutions to complex issues
Deliver high quality customer service in the form of 2nd/ 3rd line support
Writing up requirements for new features and functionality
Assess existing functionality and recommend areas for improvement
Documenting supporting content and release notes
Analyse and document processes
Identify and evaluate inefficiencies and recommend optimal business practice and system functionality/ behavior
Troubleshoot problems in a timely manner
Product development review (UAT/ QA) for software fixes and new features
Work collaboratively with customers and development throughout the lifecycle for new features

Our Culture

WiseTech Global champions a flat and transparent organizational structure, minimizing bureaucracy and amplifying efficiency. You'll not only collaborate closely with our in-house teams but also engage directly with key clients to align our groundbreaking solutions with real-world needs.

Who We Are

WiseTech Global is a visionary leader in software solutions for logistics service providers worldwide, serving over 12,000 clients across 150 countries. Our commitment to innovation and excellence has solidified our position as a key player in transforming the logistics landscape.

Before You Apply

From time to time, WiseTech Global may use external service providers to assist us with assessing applications, including background checks, on our behalf. Accordingly, by applying for this role and providing your personal information to WiseTech Global, you consent to WiseTech Global providing this information to our external service providers who are required to treat such information with strict confidentiality in line with privacy and data protection laws and regulations.

The posted salary range is a general guideline and represents a good faith estimate of what WiseTech Global could reasonably expect to pay for this position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications and experience of the selected candidate, geographic location and external market pay for comparable jobs. The Company reserves the right to modify this range in the future, as needed, as market conditions change.

Pay range for this role $100,000—$150,000 USD

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

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