Job description

Job Description

At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com .

Overview of Job Function:

Verint is currently seeking a talented and energetic individual as a Sales Operations intern to be responsible for understanding and documenting new sales and customer engagement workflows as Verint technology stack gets updated with new AI driven solutions. This role plays an important part in identifying opportunities for change and improvement in existing processes as new solutions are incorporated within sales tech stack. This role works cross-functionally and coordinates with sales, renewals and back-office order management teams. We're looking for a collaborative, ambitious initiative-taker who has a passion for driving business results.

Principal Duties and Essential Responsibilities:

Understand and document the order management workflow for direct sales, channel partners and renewal processes
Identify the changes and help measure the impact, as new customer engagement tools are rolled out within the sales organization
Document the future state of sales workflow based on the new solutions incorporated
Work with Backoffice teams to identify potential areas of improvement and suggest appropriate solutions to improve efficiency or remove operational bottlenecks
Participate in testing newly developed Sales Dashboards and various KPIs
CRM management: Work with Salesforce Admin to run health check on accounts and assist in cleanup
Learn about Verint products and technology, as well as industry trends and technology sales.

Minimum Requirements:

Currently enrolled and pursuing a degree in Business Administration, Business Management, Sales, Operations, or a relevant field
Excellent academic performance
Possess excellent written and verbal communication with demonstrated team working skills
Possess creativity, flexibility, variety, and growth potential
Should be open-minded, a fast learner, enthusiastic, and adaptable
Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations

Preferred Requirements:

The desire to become an expert within the technology sales and operations field.
Excellent communicator
Can-do attitude and an analytical person.
Curious by nature and willing to learn new things.
Experience with Microsoft Office, Visio, Salesforce, Power BI are a plus.

MIN: $20/HR

MAX: $30/HR

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