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Verint® helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. With this approach, brands can navigate and thrive as they adapt to the future of work, eliminate the inefficiencies created by organizational and data silos, and consistently deliver differentiated experiences at scale across every interaction.
Our solutions help brands close the gap created when they lack the resources required to deliver experiences that fulfill customer expectations. Closing this Engagement Capacity Gap™ helps them build lasting relationships with customers and drive real business results.
The Verint Customer Engagement Platform draws on the latest advancements in artificial intelligence and analytics, open integration, and the science of customer engagement to meet ever-increasing, ever-shifting consumer interactions and demands. We help our customers to drive even greater value from their technology investments by working closely with a broad ecosystem of solutions and partners.
With Verint, brands can finally unlock the potential of customer engagement across every area of the business to deliver consistently differentiated experiences to their customers and employees, and do so at scale to realize tangible business results.
Global Presence
• Headquartered in Melville, N.Y., with 40+ offices worldwide
• Powered by 4,500 dedicated professionals and a global partner network
Closing the Engagement Capacity Gap
Brands today are challenged to deliver quality customer experiences across dozens of engagement channels, hundreds of customer journeys, and millions of interactions – all with the same team and resources. This results in an Engagement Capacity Gap.
Verint solutions are uniquely geared toward closing this gap.
More than 10,000 organizations in over 175 countries—including more than 85 percent of the Fortune 100 — rely on Verint.
To learn more, visit: www.verint.com
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com .
Overview of Job Function:
Verint’s Automation Engineer, Cloud provisions, configures and maintains Verint’s cloud defined as code that is secure, scalable and highly available.
Principal Duties and Essential Responsibilities:
Automate the provisioning, configuration and maintenance of the cloud infrastructure; defined as code that is secure, scalable and highly available
Build, set up and maintain new development tools
Troubleshoot problems within automation tooling
Write specifications and documentation for automation tooling in a process-oriented fashion
Participate in project planning meetings to share knowledge of system options, risk, impact and cost / benefit information
Engage in code / design reviews and peer-programming efforts to build solutions
Review human-executed work tasks and design automation or pipeline improvements
Work with teams to create CI/CD pipelines to deliver autonomous deployments at scale
Design automation for Windows, Linux, and Containers in a complex global multi-cloud environment
Minimum Requirements:
Pursuing Bachelor’s degree in Computer Science or related technical degree
Experience interacting with REST APIs
Ability to work both independently as well as in a dynamic, distributed team environment
Exceptional analytical and problem-solving skills
Strong understanding of how to secure AWS environments and meet compliance requirements (PCI, SOC, HIPAA)
Strong time management, written and verbal communication skills
Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations.
Preferred Requirements:
Experience with Ansible
Solid foundation of networking, Windows and Linux administration
Experience in a DevOps/Platform/Infrastructure role utilizing AWS / Azure / GCP cloud