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SDWAN Viptela Network Engineer (Tier 2)
Job description
- Review and validate understanding of customer environment requirements
- Perform installation, configuration, maintenance, and troubleshooting of customer-managed hardware, software, and peripheral devices
- Monitor network performance and troubleshoot problem areas as needed
- Ability to read and understand a Statement of Work
- A self-starter that can work remotely or with little supervision
- Manage, configure, & troubleshoot components of SD-WAN technologies with a focus on Viptela and Meraki
- Attend and lead customer facing meetings/discussions
- Understanding of SD-WAN protocols
- Assist peer engineers with related Managed Services technologies as skillset allows
- Deliver consistently high levels of customer service while operating in a 24/7/365 environment (8 hour shifts + on-call rotation) Review and validate understanding of customer environment requirements
- Ability to read and understand Low Level and High Level Design Documents
- Review, create Change Management tickets
- Understanding of networking protocols
- Ability to work within Service Now ticketing system
- Open and manage supports cases that require vendor escalation (TAC Cases, Calabrio, Microsoft) etc.
- This role involves 24*7 rotational shift
- 2 -5 years’ experience deploying and implementing core route/switch and data center networks by industry best practices
- 1+ years’ experience deploying and implementing Viptela SD-WAN solutions
- Meraki experience preferred
- SD-WAN implementation and migration experience
- Experience initiating and working through OEM TAC cases is required
- Experience opening tickets and working with ISP providers
- 1+ year Nexus 7K/5K/2K experience is highly desired
- Knowledge of WLC and wireless environments
- Experience with logical design models (L2/L3, VPC, VDC, Datacenter Zones, Spanning tree, VFR, VTP, VLANs, physical cabling)
- Working technical knowledge of network control protocols (QOS, PfR, PoE, NTP, DHCP), network management protocols (CDP, FTP, TFTP, SNMP), and security protocols (SSH, HTTPS, AAA, IPSec, TustSec)
- Strong IP communication and routing knowledge are required (OSPF, EIGRP, BGP)
- Experience with inter-company routing is preferred
- Understand WAN/LAN and transport technologies (Ethernet, Frame Relay, DMVPN, WAAS, and MPLS)
- Knowledge or experience with Nexus 9K and ACI is a plus
- NOC or Managed Services experience a plus
- Experience with ITIL protocols a plus
- Experience with Fortinet and/or Palo Alto SD-WAN solutions a plus
- Able to conduct research into networking issues and products as required
- Ability to present ideas in user-friendly language
Required profile
Experience
Level of experience: Senior (5-10 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory. Other Skills
- Customer Service
- Research
- Communication
- Problem Solving
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