Job description

Schneider’s Field Service Representatives play an impactful role within the organization - collaborating with customers, team members and third-party partners to perform assembly, startup, diagnostic, repair and preventive maintenance on both Company and third-party manufactured equipment in a variety of dynamic environments. They are problem solvers. They are customer focused. They are passionate about the work they do. They are the future of Schneider Electric! Is this you?

This Field Service Representative position will be within our U.S. Services business, specifically our team. This team focuses on servicing critical data center equipment. We are the OEM (Original Equipment Manufacturer) service provider for APC (American Power Conversion)/MGE/Schneider Electric equipment.

As a Field Service Representative, a typical day for you might include:

Pre-site, startup, repair, preventive maintenance, and field modification of equipment
Problem solving with customers, electricians, sales partners, technical support, District Service
Completion of field service reports, expense reports, preventive maintenance, and startup data sheets
Manager and/or Regional Service Director to resolve complex escalated issues
Continuous learning and training on various products both in the field and in the classroom

On some days, you may even:

Travel throughout the region for local customer support or even countrywide travel
Assist the Field Project Manager on larger system startups
Act on behalf of the District Service Manager to resolve operational issues as required

This may be the next step in your career journey if you have:

An Associate degree, vocational education, or similar experience in HVAC/R, electronic or electrical discipline or military training equivalence
2+ years in Field Services or equivalent industry experience.
Safe driving and vehicle operations skills
Skilled at utilizing test and diagnostic equipment
Experience reading and interpreting schematics, drawings, and theory of operation manuals
Ability to write service reports, correspondence, procedures, effectively present information and respond to customer questions.
Movement of service equipment weighing up to 50 pounds

What we have for you:

https://www.youtube.com/watch?v=CAKJVzjVMTA

Schneider Electric offers an inclusive benefits package to support all of our employees such as flexible work arrangements, paid family leaves, 401(k) + match, well-being programs, holidays & paid time off, military leave benefits, and more. Learn more about working with us: http://se.com/us/careers

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