Technical Customer Support

Under remote supervision, ASP’s Field Service Engineer I provides high-quality customer service solutions. This includes installing, validating, maintaining, and repairing ASP systems, as well as supporting lifecycle management activities. You’ll partner with sales and clinical education teams to deliver impactful business solutions while enhancing customer satisfaction. This role offers professional growth opportunities and the chance to work with industry-leading technology.

Key Responsibilities

• Collaborate with sales and clinical education teams to deliver customer-focused business solutions that drive loyalty and sustain ASP’s install base.
• Perform installation, operation, preventive maintenance, and repair of ASP systems in the assigned territory.
• Manage all responsibilities of primary territory, including compliance and documentation requirements
• Partner with leadership, customers, and scheduling teams to coordinate all aspects of technical service work.
• Troubleshoot and resolve technical issues, providing guidance to customers, including hospital biomedical engineers.
• Ensure timely documentation of service activities, preventive maintenance, and equipment performance.
• Proactively manage inventory and complete audits to ensure proper usage of parts and tools.
• Support beta site installations and provide feedback for continuous improvement.
• Participate in on-call rotations, including weekend coverage (rotating schedule).
  
  

Qualifications

Required:

• 3+ years of experience in a field service, biomedical engineering, or related technical role.
• Associate degree in electronics, biomedical engineering, or a related field.
• Demonstrated excellence in customer service and technical problem-solving.
• Proficiency in basic computer programs (Word, Excel) and familiarity with service management systems.
• Knowledge of inventory management practices
• Knowledge of calibrated tools
• Strong communication, time management, and teamwork skills.
• Ability to travel within the assigned territory.
• Able to lift 80 pounds to a height of 4 feet; operate company vehicle; sitting/driving for long periods of time; excessive standing, bending, and stooping
• Some air travel for meetings, training, and regional service coverage as required
  
  

Preferred

• 4+ years of experience in the medical device industry.
• Microsoft A+ certification or equivalent hardware certification.
• MCP certification or equivalent.”
  
  

Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

Fortive: For you, for us, for growth.

ASP is a leading global provider of innovative sterilization and disinfection solutions, and a pioneer of low-temperature hydrogen peroxide sterilization technology.ASP’s mission is to protect patients during their most critical moments. We support healthcare facilities in the fight to protect patients against hospital acquired infections, which are a leading cause of morbidity and mortality. ASP’s products, which are sold globally, include the STERRAD system for sterilizing instruments and the EVOTECH and ENDOCLENS systems for endoscope reprocessing and cleaning. “We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com. “

The salary range for this position (in local currency) is 47,500.00 - 88,100.00