SEO Customer Support Specialist at Search Atlas

Search Atlas Group is a fast-growing SaaS organization dedicated to empowering businesses worldwide by providing advanced digital marketing tools and SEO solutions. As we continue to scale, we are looking for a versatile and self-sufficient SEO Customer Support Specialist to help us propel our growth.

If you’re smart, ambitious, and passionate about working for a tech company, we want to hear from you!

Watch the Platform Walkthrough and Overview Video from our Founder Manick Bhan.

Requirements:

This role will be expected to work in AEST

• Ability to work over the weekend
• Keep up with a fast moving team that's constantly building new products and features.
• Proven experience in a customer success or client services role, preferably within a SaaS or technology environment.
• Solid understanding of SEO principles and practices
• Strong technical aptitude and the ability to quickly learn new software.
• Excellent communication skills, both written and verbal, with the ability to explain complex technical concepts.
• Ability to create engaging and informative training materials, including Loom video tutorials.
• Proactive problem-solving skills and a passion for helping customers succeed.
• Fluent in written + verbal English.

Responsibilities:

• Attending daily scrums
• Testing specific product categories within the dashboard and reporting on usability issues, bugs, workflow problems, and more.
• Communicating with clients on live chat/our virtual office to help solve problems and answer questions.
• Develop and apply testing processes for new and existing products to meet client needs.
• Leading product demos + customer onboarding calls with clients.
• Discuss product issues with the team.
• Adapting to the role as needed.
  

Work Schedule

• 3 Days a week, 2 weekend days

Benefits

• 11 Days Vacation + Christmas Day + New Years Day paid off

Salary

• $2,000USD/monthly
  

Life at Search Atlas

At Search Atlas , we are committed to enjoying life as we are to delivering best-in-class services and software. From community volunteer days, socially conscious initiatives, and team lunches and outings, our culture reflects our team’s diverse interests.

We’re a growing team of diverse professionals, however, we all share the same goals: to be a part of a company that’s on the edge of digital marketing, to make the world a better place, and to have fun doing it. Our team culture is one of fast-paced innovation, where each person is empowered to take on their own ambitious projects, with the support of their teammates.

Here's some insight into our core values:

1. Collaborative and Highly Engaged

Work is where we invest a big chunk of our lives. And hey, we're all about making that time awesome! Picture this: we're not just coworkers; we're like a squad that's always got each other's backs. We're all about cheering each other on, sharing what we know, and picking each other up when things get messy. Plus, we're big on being real with each other, so there's no room for office drama or gossip. We assume positive intent in all our interactions, fostering trust and understanding. We're all about that good vibes-only vibe!

2. Embodies Excellence

We're not just about doing our jobs; we're on a mission to master our craft. With a growth mindset and a desire to learn and grow, we're relentless in our pursuit of excellence. Mediocrity? Nah, not our style. We're all about raising the bar and becoming the absolute best in our field. Smashing goals? It's our fuel. And we do it all together, thriving on shared success.

3. I can figure it out/Google it attitude

Hey, nobody's got all the answers, right? That's why our team rocks - because they're all about that thirst for knowledge and the know-how to quench it. Thanks to the vast wonders of the internet, there's practically nothing we can't figure out. Stumped on something? No sweat, just dive into the Google pool!

We're a crew of go-getters, always ready to tackle challenges head-on. While we thrive on collaboration, we're also no strangers to taking the reins and finding solutions independently.

4. Innovative

We're all about agility, evolution, and innovation. Flexibility is our middle name—we're constantly refining, experimenting, and pushing boundaries. New ideas? Bring 'em on! Creativity is our secret sauce, and thinking outside the box is just how we roll. Forget about the status quo; we're all about embracing change. We're not attached to an old way of doing things - We're attached to winning.

5. Student Mentality

We dedicate ourselves to uplifting each other and pushing Search Atlas onwards and upwards (to the moon!). Mistakes and rough days happen to everyone, but we approach them with understanding and trust in each other's good intentions. Our team remains grounded and committed, persistently striving to improve. Mistakes are opportunities for growth; we embrace them, learn from them, and continually evolve as a result.

We’ve got plenty of perks, but the biggest one is working with other energetic high-achievers. We are very proud of the kind, inclusive, and collaborative company culture we have built and have been very lucky to be recognized by both national and local industry leaders:

• 2023 + 2022 Inc. 5000 List of the Fastest-Growing Companies in America
• Nevada’s Top Workplaces -, Best New Ideas
• Best Start-Up Agency (U.S. Search Awards)
• Top B2B Companies (Clutch)
• Inc’s On The Rise and Best Places to Work (Inc. Magazine)
• Great Place to Work Certified (Great Place to Work)