Job description

Why join this team:

Provide product development and mortgage lending support in compliance with applicable Federal, State and NCUA rules and regulations. Perform operational activities involved in the creation of new products and changes to guidelines, programs, and procedures. Perform user acceptance testing (UAT), updates and maintenance of the LOS, and related integrations. Deliver end user training on systems and workflows to the Mortgage area. Collaborate with mortgage lending team to implement products and services required to meet market needs, regulatory requirements, operational efficiency and prudent lending.

This position is expected to be remote.

NYC Salary Range - $65,000-$85,000 annually; compensation is commensurate to geographic location.

What you'll do:

Regardless of seniority or role, uphold UNFCU’s mission, core values, and guiding principles by providing an exceptional service experience to colleagues and members alike through consistent demonstration of our service excellence behaviors.
Provide development and implementation support in rolling out new mortgage products and services in retail, joint venture, and correspondent lending channels.
Perform industry research and assist with pre-planning process.
Ensure UNFCU portfolio, agency, and service release products are maintained in compliance with UNFCU, agency (FNMA, FHLMC & FHLB), HUD/VA and secondary market guidelines.
Monitor product and guideline changes from approved Servicing Released partners to update internal systems and communicate changes to mortgage staff.
Prepare changes and document approvals to guidelines, products, and procedures for mortgage area.
Maintain changes to guidelines, procedures, and policies internally and externally via AllRegs in a timely manner.
Provide production support on the POS and LOS.
Participate in regular system maintenance, configuration changes, and support issues.
Coordinate and perform user acceptance testing (UAT) in the LOS/POS and related integrations, including Optimal Blue, document vendors and Loan Servicing systems to ensure end to end data flow, correct configuration of both new and existing product changes and guidelines.
Provide UAT support to testers on understanding workflows and interfaces.
Conduct system end user training for all teams within mortgage lending.
Collaborate with vendors and application development teams to triage issues.
Support mortgage lending projects and special assignments as assigned.

What we're seeking:

High School Diploma or equivalent, with 4-5 years of experience in mortgage lending
2+ years of experience in user acceptance testing (UAT) or equivalent experience
Familiarity with end to end mortgage process and regulations
Full range of mortgage operations knowledge
Proficiency with MS Office and applicable mortgage software
Excellent oral and written communication and interpersonal skills
Organizational skills and strong attention to detail
Service focused with an ability to work collaboratively
Proficient in multi-tasking and prioritizing and able to work in a fast paced environment

What makes you stand out:

Some project experience preferred

Who we are:

UNFCU is a global not-for-profit financial institution that serves the UN community. We are committed to providing peace of mind to our members and colleagues and strive to achieve service excellence in all that we do. The best part of UNFCU is the people. Those that choose to work with us often find personal fulfillment, professional growth and a purposeful culture.

UNFCU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. UNFCU prohibits discrimination and harassment of any type. All applicants will be considered for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by country, federal, state or local laws.

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