Responsibilities:
OBXtek, Inc. is staffing for a Help Desk Junior Analyst position. This position is twofold:Tier 1 Helpdesk support and Federal Conviction Withdrawal Database (FCWD) Assistant.
Position Summary
The Junior Analyst primary responsilities are Help Desk Tier 1 support for the FMCSA CDLIS Gateway responding to customer qeries by email and phone. The Analyst will also support the processing and management of conviction and withdrawal data for the State FCWD UI. This includes handling transmissions received from the 51 State Driver Licensing Agencies (SDLAs) regarding Commercial Drivers’ Licenses (CDLs). Paper documents are scanned, uploaded to SharePoint, and triaged for data entry based on standard format specifications. Tasks are completed at TechAnax Headquarters, excluding document triage, which is managed internally.
Responsibilities follow established procedures documented in the State FCWD UI Procedures Document and CDLIS State Procedures Manual. The Junior Analyst will verify data accuracy within the State FCWD User Interface, utilizing the FMCSA Gateway website for data validation. The role reports directly to the Senior Business Analyst.
Training on FMCSA CDLIS transactions through the FMCSA Gateway Website is provided, with troubleshooting and reporting managed through Team Foundation Server (TFS) 2019. Familiarity with SharePoint within TFS 2019 is also beneficial.
Primary Responsibilities
Will report to the Senior Business Analyst. There will be other duties as assigned by PM and Business Lead
Qualifications:Skills and Qualifications
Education and Experience
Overview
OBXtek, an award-winning Service-Disabled Veteran-Owned Medium size Business, delivers leading-edge IT and management solutions to the federal government. With over 85% of its work performed as a prime contractor, OBXtek is known for its robust corporate support infrastructure and consistent growth, securing prime contracts across 10 federal agencies.
Security Clearance: Public Trust Company Information:Headquartered in McLean, Virginia and founded in 2009, OBXtek is a fast-growing leader in the government contracting field. Our mission is Our People…Our Reputation. Our people are trained professionals who enhance our customers’ knowledge and innovation using technology, collaboration, and education.
We offer a robust suite of benefits including comprehensive medical, dental and vision plans, Flexible Spending Accounts, matching 401K, paid time off, tuition reimbursement plans and much more.
As a prime contractor for 93% of our current work, OBXtek pairs lessons learned across disciplines with industry standard quality practices such as CMMI-Dev Level III, ITIL, 6Sigma, PMI, and ISO. Our rapid growth has been recognized by INC500, the Washington Business Journal, and Washington Technology magazine.
OBXtek is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, age, national origin, gender identity, disability, veteran status, sexual orientation or any other classification protected by federal, state or local law.
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