Customer Support Concierge

The Company

TaskHuman is organizing the world’s human expertise, making coaching in 1000+ skills instantly accessible to you in a multitude of forms. Whether you connect live with a specialist on a 1:1 video call, message directly in-app, join a group session, or learn via coach-generated content, our value of human connection is the foundation of every interaction at TaskHuman. 

The Opportunity

Our goal is to foster billions of connections supporting personal and professional skill development worldwide.  As part of this journey, we are looking for a compassionate and professional individual with a strong desire to help users amplify their daily work and personal lives. In this role, you will be the first point of contact for TaskHuman users. You will help consumers with questions regarding setting up their account, discovering topics of interest, and connecting them with the right coach.  This role is perfect for someone who enjoys helping users while also having the technical expertise to diagnose and troubleshoot real-time issues. If you're passionate about customer experience and have the skills to support both technical and non-technical users, we’d love to hear from you

Our employees enjoy:

• Competitive salary and benefits package
• Opportunity to work in a fast-paced startup environment
• Fully remote, flexible working arrangements
• Complimentary access to the TaskHuman platform for all employees
• A chance to shape the future of online coaching and make an impact on millions of users.
• Professional development opportunities and an inclusive, collaborative team culture

Responsibilities:

Customer Support & Issue Resolution

• Respond to inbound messages (app, email, SMS, etc.) to answer questions and resolve issues
• Use customer support tools (ClickUp, Slack, Jira, and internal systems) to manage tickets
• Empathize with users and guide them to effective resolutions, ensuring they leave interactions with clarity and confidence
• Maintain and update a library of FAQs and troubleshooting guides
• Identify patterns in tickets and relay potential product enhancements to cross-functional teams
• Research and implement best practices for improving ticket management and customer experience

Technical Troubleshooting & Diagnostics

• Walk users through webcam and microphone setup issues (permissions, device selection, browser settings) across different operating systems and browsers
• Conduct basic diagnostics: run speed tests, check firewalls, VPNs, and proxy settings, and recognize symptoms of low bandwidth or unstable network connections
• Ensure users meet minimum system requirements and help troubleshoot compatibility issues (e.g., outdated browsers, conflicting plugins/extensions)
• Access and interpret platform-specific logs or error messages and effectively communicate with engineering teams for deeper technical investigations

Requirements:

• Bilingual proficiency in English & Spanish (C1/C2 proficiency level)
• 2+ years of customer support experience (preferably in a tech startup or similar environment)
• Strong technical acumen with the ability to troubleshoot basic hardware, software, and network issues
• Excellent verbal and written communication skills – able to clearly explain solutions without confusion
• Attention to detail, strong organizational skills, and superior time management
• Self-starter who thrives in a remote environment and can work independently or as part of a virtual team
• Problem-solving mindset – ability to quickly identify, troubleshoot, and resolve issues
• Positive attitude that shines through in customer interactions

TaskHuman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.