At Allshore, we’re your reliable partner in technology and workforce management. Our 360 workforce solutions handle everything—from culture and onboarding to local payroll and compliance—making it easy for you to manage international teams. Whether you need a single designer, an entire team of developers, or custom technology solutions, we devise the best strategy for your long-term success. Why choose us? 15+ years of industry experience Access to pre-vetted global experts (5% selection rate) Rapid talent matching (under 72 hours) Smooth communication Cost-optimized solutions Dedicated Client & Technical Success Managers Flexibility to scale up and down Monthly contracts Strong employee retention (3-5 years on average)

Job description

About AllShore Talent
AllShore Talent is a leading remote staffing company, offering top-tier professionals working 100% remote to businesses worldwide. Specializing in IT and software development, design, administrative support, digital marketing, and more. AllShore connects organizations with skilled talent to meet diverse business needs.

About The Client

The Client specializes in providing innovative storage and retrieval solutions tailored to the needs of industries like insurance, financial services, and healthcare. Their flagship product was developed to address the challenge of securely storing and retrieving vast records of customer interactions without incurring high costs. With nearly 100 million recordings and over 100 TB of data stored, the solution has expanded to include quality monitoring, PCI and PII redaction, and call transcription services. The Client remains committed to delivering affordable, user-friendly solutions that simplify the secure management of customer interaction records.

About The Role
We seek an exceptional individual to join our Contact Center as a Service (CCaaS) delivery team, focusing on CCaaS implementations and managed services. As a CCaaS Platform Engineer II, you will manage and support both new and existing cloud contact center environments for our clients. This role requires a combination of deep technical expertise, strong interpersonal skills, and business acumen. You will work with leading virtual contact center software platforms, including NICE, Zoom, AWS Connect, and Five9. The ideal candidate is professional, highly motivated, resourceful, and thrives in a fast-paced, dynamic, collaborative organization.

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