Customer Success Manager

Syncron is a leading SaaS company with over 20 years of experience, specializing in aftermarket solutions. Our Service Lifecycle Management Platform offers domain-fit solutions for:

• Supply Chain optimization,
• Pricing strategy,
• Service Fulfillment (e.g. warranty management, field service management, service parts management, knowledge management).

Our company has a global presence with offices in US, UK, Germany, France, Italy, Japan, Poland, India and group headquarters in Sweden.

We build upon the belief that our greatest strength is our People. Our unique company culture has been appreciated by our Employees.

With this we are winning the hearts and minds of world-leading organizations, such as JCB, Kubota, Electrolux, Toyota, Renault and Hitachi.

About the team

The Syncron Customer Success Team is seeking a proven leader to drive product adoption, share best practices and implement growth and optimization strategies in order to drive maximum value and success within our customer base.

About the role

The Customer Success Manager will work with a broad spectrum of customers to identify success metrics, conduct business and process optimization workshops, and provide recommendations for increasing the usage and adoption of Syncron products and services.

The role requires some travel and is preferably based in Central & Eastern time zones.

What would you do?

• You will be a trusted Advisor for key business owners and executives including CxOs
• Interface with C-level executives to drive program strategy and ROI
• Frequent multi-level communications through executive business reviews, QBRs, etc.
• Be point of contact for the customer regarding anything that concerns the delivery of Syncron’s services, commercial set-up and contracts
• Manage escalations and resolve customer issues in a timely and effective manner
• Develop and execute strategic account plans to drive customer retention and growth
• Collaborate with cross-functional teams, including Sales, Marketing, and Products, to ensure customer success

Who you are? / What we expect:

• 5 to 7 years of experience in Customer Success Management, within Enterprise SaaS
• Strong business and strategic skills to drive value conversations
• Executive presence. Comfort with ambiguity and C-level communication
• Commercial contract negotiation experience to drive renewal and price increase conversations
• As a person, you are analytical and have an interest in problem solving but with strongly developed communication and documentation skills

The icing on the cake:

• Experience in automotive, manufacturing industry for after-sales
• Experience from working with Supply Chain Management applications such as forecasting, planning, order management, price management, field service and warranty management etc.

Unsure if you meet all the job requirements but passionate about the role? Apply anyway! Syncron values diversity and welcomes all Candidates, even those with non-traditional backgrounds. We believe in transferable skills and a shared passion for success!

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