Trusted by more than 100,000 businesses to protect their data, 1Password gives you complete control over passwords and other sensitive business information. As an integral layer of the Identity and Access Management (IAM) stack, 1Password protects all employee accounts – even those you aren’t aware of. Give employees secure access to any app or service and safely share everything you need to work together – including logins, documents, credit cards, and more – while keeping everything else private. 1Password is easy to deploy and integrates with Azure AD, Okta, OneLogin, and Slack, so you can automatically provision employees using the systems you already trust. It’s simple to manage and fits seamlessly into your team’s workflow, so you can secure your business without compromising productivity.

About 1Password:

We all have important information we need to manage, and protecting it should be easy. Over 150,000 businesses and millions of people log in to 1Password to unlock smart, simple access to everything they care about. Our vision is to create a safer, simpler digital future for everyone, and our culture values simplicity, honesty and a human-centric approach to solving problems. Come help us unlock peace of mind so everyone can stay safer online.

The Customer Success Operations Analyst is a key role focused on optimizing the operational performance of the post-sales teams. This individual will leverage data analysis, business insights, and process improvement methodologies to drive scalable and efficient customer success strategies. The Analyst will work closely with cross-functional teams to ensure alignment of customer success initiatives with organizational goals, and to enhance the overall customer experience from onboarding through retention.

The ideal candidate will have extensive experience in customer success operations, a passion for data-driven decision-making, and the ability to influence and execute strategic initiatives.

This is a remote opportunity within Canada and the US.

What we're looking for:

3+ years of revenue/sales operations experience in an individual contributor capacity

A strong understanding of customer success principles, including customer lifecycle management, retention strategies, and upselling/cross-selling techniques

Familiarity with customer success platforms (e.g., Gainsight)

Capable knowledge in Marketing and Sales funnel KPIs and management

Required: CRM (Salesforce/Hubspot) related experience

Highly organized and able to prioritize tasks for the team

Self-starter who thrives in a fast-paced, evolving environment

What you can expect:

Identify opportunities for improvement, initiate projects based on those opportunities, and oversee the entire project lifecycle—from gathering requirements and securing stakeholder approval to handing off clear specifications to the systems team. Following this, take ownership of managing both pre-release and post-release performance to drive successful outcomes.

Serve as a liaison between the Customer Success, Revenue Operations, Marketing, and Sales teams to align processes, data, and strategies for maximum impact.

Work with Marketing to ensure seamless collaboration between teams, including lead generation, customer feedback loops, and retention campaigns.

Collaborate closely with key CS RevOps partners from the analytics and systems teams to identify performance gaps, translate business needs into system requirements, and track the effectiveness of new processes through data-driven insights.

Identify system and process changes that will need enablement support for successful rollout.

Stay up to date on industry tools and technologies that can improve the efficiency and effectiveness of customer-facing teams, recommending new tools or optimizations where necessary.

Manage and optimize the tools and systems used across Onboarding, Customer Advocacy, and Customer Success teams.

Continuously evaluate the effectiveness of revenue operations processes across onboarding, sales, and customer success, identifying opportunities for improvement.

Map out and analyze the customer journey, identifying areas for improvement and implementing data-driven strategies to enhance customer experience and satisfaction.

Work with Customer Success Managers (CSMs) to design proactive customer engagement strategies and automate routine tasks to improve operational efficiency.

Work closely with Gainsight Admin and Customer Success Stakeholders to strategize overall outreach initiatives (e.g., Gainsight, Salesforce, Zendesk, HubSpot, etc.).

Manage integrations between customer success platforms and other systems (e.g., CRM, billing, marketing automation) to ensure data accuracy and smooth workflows.

Stay up to date with industry best practices and emerging technologies to recommend new tools or system upgrades that can improve operational efficiency.

USA-based roles only: The annual base salary for this role is between $87,000 USD and $117,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

Canada-based roles only: The annual base salary for this role is between $87,000 CAD and $117,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.

We believe in the power of remote work, but we also recognize that some in-person connection with team members and customers is important to help us achieve our mission. While we are a remote-first company, occasional travel for in-person engagement will be a part of this role. This may include but is not limited to bi-annual department-wide offsites, quarterly department meetings and periodic customer events. These events will typically be held in varying locations across EMEA, Canada and/or the USA. In leadership roles, you can expect to travel once per month on average.

What we offer:

We believe in working hard, and resting hard. We’re always looking for new ways to support our team members, but here’s a glance at what we currently offer:

Health and wellbeing

> 👶 Maternity and parental leave top-up programs

> 👟 Wellness spending allowance

> 🏝 Generous PTO policy

> 💖 Company-wide wellness days off scheduled throughout the year

> 🧠 Wellness Coach membership

> 🩺 Comprehensive health coverage

Growth and future

> 📈 Company equity for all full-time employees

> 💸 Retirement matching program

> 💡 Training budget, 1Password University access, and learning sessions

> 🔑 Free 1Password account (and friends and family discount!)

Flexibility and community

> 🤝 Paid volunteer days

> 🌎 Employee-led DEIB programs and ERGs and ECGs

> 🏠 Fully remote environment

> 🏆 Peer-to-peer recognition through Bonusly

You belong here.

1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.

Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs.

Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.

Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.

1Password uses an automated employment decision tool as a part of the recruitment process. See the latest bias audit information. A reasonable accommodation, reasonable alternative selection process, appeal or to exercise your right to opt-out of AADM may be requested by emailing nextbit@agilebits.com with subject "AI accommodation request". For additional information see our Candidate Privacy Notice.

Senior Revenue Operations Analyst, Customer Success

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