Job description

Company Profile
Vee Healthtek is a leading consulting and professional services organization headquartered in NYC and Bangalore, India. The company works as a trusted partner to enterprises and organizations worldwide, delivering technology-enabled solutions for extraordinary outcomes in quality and cost. Client satisfaction and achievements have consistently qualified Vee Healthtek for the IAOP Global Outsourcing 100 list of the world's top outsourcing services providers and powered the company's growth onto the Inc. 5000 list as on of the fastest-growing American companies. We are listed in "Best Places" to work in healthcare industries by Modern Healthcare.

Client Operations Director

The Client Operations Director will focus on operational performance/results with stakeholders at key accounts. The individual will work closely with our offshore operational delivery teams for client engagement, identifying growth opportunities and problem-solving.

Experience in Healthcare Revenue Cycle Management for Provider or Payer services and/or Business Process Outsourced (BPO)/Business Process Management (BPM)services is preferred.

The ideal candidate will be a self-starter, well spoken, organized and capable of leading weekly client meetings and possess a strong executive presence. He/She is expected to provide strategic account planning recommendations and work with the sales team to identify new opportunities. The individual will be required to travel to onsite meetings and deliver original, high-quality executive level presentations.

Responsibilities:

This position oversees Statements of Work across all lines of healthcare services
Serves as main client contact on strategic integration and expansion opportunities, maintaining strategic focus on client satisfaction and value-added strategies and demonstrates the ability to proactively identify client needs related to healthcare trends
Identifies processes to improve overall performance and identifies innovative solutions which integrate our solutions
Strategically identifies and solves complex problems effectively with an emphasis on developing proactive approaches utilizing internal support
Identifies and requests participation from corporate departments in strategic meetings as client needs dictate
Owns client/site meetings, committees, and task forces to support strategic initiatives and goals
Operational lead on implementations and post-go-live activities
Coordinates and productively facilitates communication across virtual sites and effectively navigates through multilayer client relationships
Demonstrates the ability to effectively manage complex multiple lines of service and clients
Provides effective leadership and coaching at the site level
Participates in sales process
Escalation contact for clients
May be asked to complete ad hoc projects
Owns the client/site meetings, committees and task forces to support strategic initiative and goals; identifies and asks for participation of corporate departments in strategic meetings as client needs dictate

Required Qualifications:

Available to travel up to 50% or more (near a major airport preferred)
Bachelor’s Degree preferred, or equivalent combination of education, training, and experience
4+ years of proven experience in healthcare and/or healthcare IT
BPO/RCM Experience preferred
Track record of building trusting internal and external relationships
Track record of leading cross-functional initiatives, driving high performance, meeting deadlines, and executing on deliverables
Proficient in Microsoft Office
Exceptional written and verbal communication skills
Extremely flexible, highly organized, and able to shift priorities easily
Attention to detail & commitment to delivering high quality work product
Comfortable with working in a global and multi-cultural environment
Must be a US Permanant resident and reside in one of the following states: AZ, CT, FL, GA, LA, ME, MA, MI, MN, MS, MO, NV, NJ, NY, NV, NC, OH, PA, SC, TN, and TX
$80k-$120k salary range