Job description

Part-time Support Specialist - Remote Position

About Sandy Hook Promise
Sandy Hook Promise (SHP) is a national nonprofit organization with a mission to end school shootings
and create a culture change that prevents violence and other harmful acts that hurt children. Through its life-saving, evidence-informed Know the Signs prevention programs, SHP educates and empowers youth and adults to recognize, intervene, and get help for individuals who may be socially isolated and/or at risk of hurting themselves or others. SHP is a moderate, bipartisan organization that supports sensible policy solutions that address the human side of gun violence and make schools safer.

SHP is led by several family members whose loved ones were killed in the tragic mass shooting at Sandy Hook Elementary School on December 14, 2012. 

Commitment to Racial Justice, Equity, Diversity, and Inclusion
SHP strives to ensure its culture and work environment reflect the values of race, diversity, equity, and inclusion (REDI) and is responsive to the views and issues of the diverse communities with which we live and work. SHP encourages individuals who have demonstrated a commitment to equity and inclusion to apply.

Position Summary
The main responsibility will be to provide technical support to SHP’s virtual training sessions and assisting on data tracking for projects. Hours are flexible and may vary between 5 and 20 hours per week, with no guaranteed minimum. Hours typically align with school business hours.

Job Responsibilities

Running Zoom integration tests to enable access for Virtual Trainings on days of presentations.
Data tracking on Excel, and synching into Salesforce
Assist with roll-out of future projects, providing input, conducting research relating to the project.
Assist with internal trainings, launching live polls during training, and tracking data into Excel at the conclusion.
Running Support for monthly All Staff Meeting.
Helping trainers test the video and audio before each training session.
Answering technical support questions in chat if students/teachers cannot hear or see the presenter.
Providing a run-of-show introduction for the trainer and material.
Work and collaborate with teammates from across the organization as necessary.
Have a basic understanding of data literacy and willingness to use and refer to data.
Performs other duties as required.

Qualifications

Basic understanding of Salesforce.
Experience working with Excel.
Experience with Zoom, MS Teams, Google Meets and generally how virtual meeting tools function.
Tech support experience of non-technical users, preferably in the use and administration of virtual meeting platforms.
Experience owning of run-of-show for virtual events.

Salary
The pay for this position is $25/hr.

Benefits

Employer Paid Employee Assistance Program.

Our organization operates within a distributed workforce, allowing for location flexibility across the country for most positions. We provide remote office support for all staff, which includes a laptop, home office reimbursement, monthly Wi-Fi reimbursement up to $20, and monthly cell phone reimbursement up to $25.
Interview Process with Sandy Hook Promise
Candidates will participate in four rounds of interviews: HR Interview, Hiring Manager Interview, Panel Round Interview, Final Round interview.
Equal Opportunity Employment
SHP is proud to be an equal opportunity employer. We strive to be an employer of choice: where a diverse mix of talented people want to come and do their best work. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status, or any other protected characteristic. We are focused on promoting diversity, multiculturalism, and inclusion and believe deeply in having a workforce comprised of people of all beliefs and backgrounds who seek to prevent gun violence and stop the tragic loss of life. Members of all under-represented groups are encouraged to apply.

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