MANAGER, EPIC PRODUCT TEAM- Remote

MAKE A DIFFERENCE AT OCHIN

OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, providing the clinical insights and tailored technologies needed to expand patient access, grow and connect care teams, and improve the health of rural and underserved communities.  

We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our vision of good health and well-being for everyone. 

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture rooted in our values. 

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,200 skilled professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees’ entire well-being by fostering a healthy work-life balance and opportunity for professional advancement. We are curious, collaborative learners who strive to live our values every day. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team. 

Position Overview

The Manager, Epic Product Team leads OCHIN’s Epic Product Team, which is a team of skilled Epic technical experts who specialize in assigned applications. This role is responsible for managing the daily operations of the Product Team, including allocating resources, managing performance, providing direction and oversight to the team, providing leadership on the configuration and development of features and functionality, leading design reviews and technical change management processes, and working with various partners throughout OCHIN to continually improve processes and technology for our members across the OCHIN collaborative. This role plays a critical role in continuous improvement while judiciously managing the resources of OCHIN and our Members (Service Areas) to deliver high-value products and services that make an impact and improve outcomes.  

Essential Duties

• Manage multiple staff members of various levels (e.g., supervisors, technical staff, professional staff, support staff) through their employment lifecycle, including their recruitment, training and development, and rewards and recognition, and performance coaching and management. Provide coaching and support continuous learning for staff on topics relevant to their job. 
• Manage and coordinate team objectives, resourcing, tasks and projects; organizing the team’s tasks and projects and tracking productivity and schedules to measure against set goals and initiatives. 
• Ensure that goals are aligned with OCHIN strategic direction and that projects and project tactics align with organizational goals. 
• Ensure staff are adhering to standards, including corporate policies, team standard operating procedures and service level agreements with our members, with a clear process for consistent delivery of status reporting for project progression. 
• Proactively analyze portfolio for risks and issues and recommend prevention and mitigation steps. Ensure that project deadlines are met, and that escalation process is followed when deadlines are at risk. 
• Design, maintain, and optimize team standard operating procedures, templates, and tools. 
• Build and maintain strong relationships with members and staff at all levels of the organization; negotiate difficult conversations to a desired end while maintaining trust and respect. 
• Partner with leaders across the organization to optimize work, projects, and programs for overall organizational success. 
• Attend regular committee meetings to drive systems thinking and operational excellence throughout OCHIN’s business. 
• Safeguard intellectual property and confidentiality, including but not limited to implementing disaster recovery and back-up procedures where applicable. 
• Providing leadership, coordination and management of processes and functions for Epic Product Team  
• Identifying potential opportunities for process and quality improvement within OCHIN. 
• Ensuring that new staff are on-boarded in a methodical measured manner that prepares them for success 
• Assessing skills of assigned staff and assisting in their continued professional growth and development 
• Maintaining and reinforcing communication and linkages between the Epic Product Team and other OCHIN Departments 
• Resourcing and allocating staff for assignments, including special projects 
• Ensuring timelines and deliverables are realistic and actionable 
• Reviewing ticket metrics and ensuring team is delivering on SLAs and staying current with assignments. 
• Leading Design Reviews and Change Control processes and functions 
• Ensuring products continue to advance in maturity, solve problems, deliver value and impact to our members, and are aligned with OCHIN strategies and best practices.  
• Ability to design and develop new and enhanced features and functionality  
• Tracking and measuring department, project, and individual performance goals 
• Other duties as assigned 

• 6+ years of progressively professional experience in business service area, in a healthcare and/or IT setting required. 
• Minimum of three (3) years of supervisory experience or leadership roles required.? 
• Bachelor’s degree in IT, healthcare, health informatics, related field, or equivalent experience; master’s degree preferred. 
• Certification in at least one of the following Epic applications is required (more than one is preferred):  Any OCHIN-offered Epic application, with preference for any of the following EpicCare Inpatient Clin Doc or Orders, Grand Central, Resolute Hospital Billing, EpicCare Ambulatory, Cadence, MyChart, Resolute Professional Billing, Compass Rose, or Cogito. 
• Experience working with Epic in both inpatient and outpatient settings, preferred. 
• Experience leading Change Control and Design Review processes, required. 
• Experience with Jira ticketing service is preferred. 
• Experience leading a team of technically skilled Epic application experts preferred. 
• Ability to configure and develop Epic features and enhancements is highly desired. 
• A keen sense of excellent customer service and how to deliver it effectively in all situations. 
• Strong leadership skills, in support of the organization’s needs. 
• Strong verbal and written communication skills. 
• Proficiency in Microsoft Office suite. 
• Proficiency in Smartsheet or similar project management system preferred. 
• Ability to travel. 

COVID-19 Vaccination Requirement

To keep our colleagues, members, and communities safe, OCHIN requires all employees—including remote employees, contractors, interns, and new hires—to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.

Work Location and Travel Requirements

OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home and many of our positions also support our member organizations on-site for new software installations. Nationwide travel is determined based on OCHIN business needs. Please inquire during the interview process about travel requirements for this position.

Work from home requirements are:

• Ability to work independently and efficiently from a home office environment
• High Speed Internet Service
• It is a requirement that employees work in a distraction free workplace

We offer a comprehensive range of benefits. See our website for details: https://ochin.org/employment-openings

Equal Opportunity Statement

 OCHIN is proud to be an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills for the benefit of our staff, our mission, and the communities we serve. 

As an Equal Opportunity and Affirmative Action employer, OCHIN, Inc. does not discriminate on the basis of race, ethnicity, sex, gender identity, sexual orientation, religion, marital or civil union status, age, disability status, veteran status, or any other protected characteristics. All aspects of employment are based on merit, performance, and business needs. 

Base Pay Overview

The typical offer range for this role is minimum to midpoint, with the midpoint representing the average pay in a national market scope for this position. Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will consider a wide range of factors directly relevant to this position, including, but not limited to, skills, knowledge, training, responsibility, and experience, as well as internal equity and alignment with market data.

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