Job description

About Us

At Leap, we want YOU to be part of our journey as we transform the home improvement industry! We’ve been recognized as a Top Workplace and placed on Inc. 5000’s Fastest Growing Companies for 3+ consecutive years. Our complete platform paves the way for a new era in efficiency and professionalism for contractors. Share our passion for innovation and excellence and allow your creativity to meet craftsmanship. Take the Leap today!

Position Overview

Leap is a hyper-growth company that is leading the shift to digital operations within the home services industry. We are searching for an Customer Success Manager to join our all-star Sales team working with existing customers. This is great opportunity to represent the absolute best product in our industry and in join a fast-paced company with lots of opportunity for advancement.

Responsibilities

Customer Relationship Management:

Foster strong relationships with multiple POC’s within accounts.
Develop a deep understanding of customer’s needs through regular business reviews.
Ensure customer issues are acknowledged and addressed within one business day
Travel to trade shows and onsite customer meetings as needed

Customer Success Planning:

Conduct Annual Account Planning with all accounts to help manage expectations and track customer success metrics.
Maintain a solid understanding of our customer’s journey to spot and address areas of friction to maximize adoption and utilization.

Renewals and Retention:

Consistently meet revenue retention targets through churn mitigation, account planning, renewals, and account upsells where appropriate.
Set aggressive goals for annual revenue achievement per customer account.
Effectively and accurately manage personal pipeline to maximize all business opportunities

Education and Enablement:

Ability to speak to the value of our platform, key features, and use cases with customers.
Ability to demo features within the platform that meet customer needs and answer questions about benefits to them as a company.

Cross Functional Collaboration

Work with Customer Success, Product, and Marketing teams to ensure complete customer satisfaction with product.

Qualifications

1+ years customer facing experience managing a book of business
Strong background in hitting revenue retention goals
B2B SaaS experience
Strong de-escalation and churn mitigation skills
Polished communication skills with the ability to clearly convey value - confident, articulate, and concise
Ability to use a consultative selling approach
Detail oriented, extremely organized, self-motivated, and driven
Strong emotional intelligence

What it’s like to work at Leap

When you join Leap, you’ll collaborate with curious minds, bold innovators and smart risk-takers. As a member of our team, you’ll be valued, supported, and included. With a transparent culture and approachable leadership, we offer career opportunities that match your ambitions and talents. To help maintain your work-life balance, we offer a range of resources for you and your family, including comprehensive benefits and wellness plans.

Benefits

Medical, dental and vision benefits – affordable health care plans and company HSA contributions, starting the first of the month following 30 days of employment
401(k) company match
Competitive time off package with 20 vacation days, 10 wellness days, 8 company holidays, 2 floating holidays, and 2 volunteer days
Comprehensive Employee Assistance Program
LifeMart discounts through ADP that include services such as groceries, restaurants, entertainment, pet insurance, auto, cell phone, child care and so much more
Access to the MoveSpring app – an activity platform to enhance physical & mental health: includes company step challenges, exercise content, meditation tools and wellness-focused blogs
Culture and team-building activities

Leap is an Equal Employment Opportunity and Affirmative Action Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment decisions are made based on qualifications, merit, and business needs.

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