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Fundraiser - Donor Infrastructure and Donor Retention (gn)

extra holidays - fully flexible
Remote: 
Full Remote
Contract: 
Freelance
Work from: 
Germany

krisenchat logo
krisenchat Scaleup https://krisenchat.de
51 - 200 Employees
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Job description

Your mission

krisenchat is a nationwide, free support service for children and young adults in need. We offer children and young people professional psychosocial counselling - every day, 24 hours a day, via WhatsApp or text message. krisenchat has been available 24/7 since the beginning of May 2020 - since then, our many crisis counselors have been able to help in over 120.000 crisis situations. Since 1 March 2022, krisenchat Ukrainian has also been providing confidential crisis counseling in Ukrainian and Russian for people affected by war at any age - with over 23.000 consultations provided. In addition to crisis counseling, krisenchat reaches many millions of young people every year through psychoeducation via social media platforms. 

We are an interdisciplinary and agile non-profit organization and work flexibly from our beautiful office in Berlin or from home.

start date of role: 01.04.2025
deadline for applications: 02.03.2025

Hybrid - Berlin based with remote working.

Contract limited until 31.12.2026

40h / week (part-time of min. 32 h possible)

Please send your application only through our HRM system - link beneath.

Further inquiries to: felix.spowage@krisenchat.de


krisenchat is embarking on a project to diversify its income and build it’s unrestricted funding streams. 
Your role will be to work together with the Senior Fundraiser in developing krisenchat’s donor infrastructure and retention systems, alongside supporting the development of fundraising campaigns and increasing income from corporate, high value, mass market and individual supporters.

More specifically your working days will be as follows:

  • For building up the donor infrastructure you will:

    • Work with a multidisciplinary team to lead the customisation and integration of a CRM system to improve donor communications and retention 

    • Automate stages of the donor journey through a CRM system

    • Analyse donor data trends and implement strategies to increase donor engagement

  • You will co-create fundraising campaigns:

    • Support the Senior Fundraiser in creating and running fundraising and marketing campaigns to stimulate new donations and increase krisenchat’s donor database and income

  • You will enhance donor relationships:

    • Support the fundraising team in building relationships and increasing income through high value individual, corporate and mass market support

    • Lead mass market donor communications

Your profile

Must-haves:

  • Experience in an NGO or start-up environment
  • Proficiency in written and spoken English as well as very good German skills
  • Several years of relevant experience in fundraising or communications (ideally 5+ years)
  • Skills and experience in donor solicitation, donor engagement, individual donor cultivation, corporate fundraising, CRM (customer relationship management) systems, CRM integration, project management, and fundraising campaign management
  • Residence in Germany, preferably in Berlin

Nice-to-have:
  • Degree in a related field (e.g., Marketing, NGO Management, Communications, Psychology)
  • Experience with major donor cultivation
  • Knowledge of grants management
Looking forward to receive your application - CV and brief motivation letter - through the link beneath.
Why us?
Purpose: Together, we have a positive and lasting impact on children and young people in need and are constantly expanding the support offered by krisenchat.
Top equipment: You decide whether you want to work with a Macbook or Thinkpad and can equip yourself as you wish thanks to our generous budget for remote work.
Workflex: Sun seeker? Enjoy up to 182 days EU and 30 days non-EU Workflex for maximum freedom and flexibility.
Vacation: Relax with 27 days of annual leave and flexible educational leave.
Corporate benefits: Enjoy our exclusive offers through our special corporate benefits incl. "Sachbezug" until early 2026 (amongst others Urban Sports Club included ;-) )
New Work: We focus on innovation and agile working methods and create a dynamic environment that promotes your creativity and offers space for personal development.
Office: You are always welcome in our beautiful office in Berlin-Mitte.
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About us

krisenchat is a nationwide, free support service for children and young adults in need. We offer children and young people professional psychosocial counselling - every day, 24 hours a day, via WhatsApp or text message. krisenchat has been available 24/7 since the beginning of May 2020 - since then, the many crisis counselors have been able to help in over 120.000 crisis situations. Since 1 March 2022, krisenchat Ukrainian has also been providing confidential crisis counseling in Ukrainian and Russian for people affected by war at any age - with over 23.000 consultations provided. In addition to crisis counseling, krisenchat reaches many millions of young people every year through psychoeducation via social media platforms. 

We are an interdisciplinary and agile non-profit organization and work flexibly from our beautiful office in Berlin or from home.

krisenchat values diversity. We encourage all interested people, from diverse national or ethnic origin, age religion, disability, gender, gender identity or sexual orientation, to apply to us. We are looking forward to hearing from you!

We want to focus exclusively ony your qualifications and make the application process as objective as possible. We therefore expressly ask you to send us your CV without a photo. Thank you!

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Donor RegistrationFundraisingProject ManagementMicrosoft Dynamics CRMDonor RegistrationCampaign ManagementCorporate DonationsMarketing CommunicationsGrant ApplicationsCommunications Training

Other Skills

  • Teamwork
  • Communication
Are you interested?

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