Business Development Assistant

This is a remote position.

Job Title: Business Development Assistant (Inside Sales)

About the Role

We are seeking a high-performing, top-tier Business Development Assistant (BDA) with excellent English skills to support our sales processes and communicate with clients in Australia via phone and email. The ideal candidate is a problem solver who can enhance and refine sales processes while also acting as a fixer when necessary.

Our company is an industry leader in outdoor trip hazard inspections, reports, and repairs. While we leverage automation and AI in our sales processes, we require a detail-oriented sales professional to execute critical tasks and drive new business opportunities.

The primary objective of this role is to assist in acquiring new clients for a free trip hazard inspection and report, while also helping to secure approvals for paid repair services to generate revenue.

Key Responsibilities

Lead Generation & Research

• Identify and research new prospects using tools like Apollo, ZoomInfo, and Surfe.
  

• Verify prospects in our CRM (Pipedrive) and add relevant leads.
  

• Analyze mapping software to assess the size and fit of potential sites.
  

Cold Outreach & Sales Support

• Conduct email and phone outreach to new prospects, offering a free trip hazard inspection and report.
  

• Monitor and adjust outreach strategy for deliverability and effectiveness.
  

• Qualify leads and transition them to the Business Development Manager (BDR) at the appropriate stage.
  

• Move deals forward by securing commitments for inspections and identifying non-viable leads.
  

Proposal & Client Communication

• Send proposals for paid trip hazard repairs and respond to client inquiries.
  

• Assess responses and take appropriate follow-up actions.
  

• Ensure deals progress toward closing by securing approvals for paid services.
  

Inspection & Job Approval Administration

• Schedule and coordinate inspections with field inspectors.
  

• Provide inspectors with all necessary information to ensure seamless execution.
  

• Set up approved paid trip hazard repair jobs and ensure smooth handovers to repair crews.
  

• Anticipate potential issues and ensure repair teams have all required details for successful job completion.
  

Sales Discipline & Client Relationship Management

• Maintain high standards in all sales activities and client interactions.
  

• Ensure CRM records and sales activities are consistently updated and accurate.
  

• Manage client feedback and follow processes to handle both positive and negative reviews effectively.
  

Quote & Subcontractor Management

• Work with subcontractors (e.g., for linemarking services) to obtain quotes.
  

• Ensure prompt turnaround times and format quotes correctly before sending them to clients.
  

Skills & Qualifications

• Exceptional English communication skills (both verbal and written)
  

• Experience in inside sales, business development, or client relationship management
  

• Ability to cold call and email prospects with confidence and professionalism
  

• Strong problem-solving skills and the ability to improve sales processes
  

• Detail-oriented with excellent organizational and follow-up skills
  

• Experience using CRM software (Pipedrive preferred)
  

• Familiarity with lead generation tools (Apollo, ZoomInfo, Surfe) is a plus
  

• Self-motivated, proactive, and capable of working independently
  

Why Join Us?

• Work remotely with flexible break times.
  

• Be part of an innovative, industry-leading company.
  

• Opportunity to enhance and optimize sales processes.
  

• Competitive base salary + commission structure.