Job description

About Achieve Test Prep

Most working adults find it challenging to overcome the many obstacles associated with obtaining their college degree. We serve as advisors, teachers, tutors, and mentors, helping our customers, primarily healthcare workers, be more successful at college and on the job. We utilize non-traditional methods, like testing out of college credits via the credit-by-exam process, similar to Advanced Placement (AP) tests, and provide wrap-around services that build confidence, motivation and discipline.

Why Work For Us?

Founded in 2008 in the U.S., Achieve is a 100% remote company that hires the best candidates from around the world. Become an integral part of a work culture that is diverse, flexible, collaborative, and compelling. We are a growing company that provides financial security with opportunities for professional growth as well as the ability to:

Work entirely from the comfort of home
Set your own work schedule
Earn a competitive compensation commensurate with your location
Know that your ideas and opinions are important and will be heard
Help change lives through education

At Achieve, you are guaranteed to make a difference every day—both in the work you complete and in the lives of our customers.

Achieve is an equal opportunity employer that is committed to diversity in its workforce. We post our open positions on multiple job boards, in an effort to attract candidates who represent different backgrounds, experiences, identities, and perspectives.

We believe this well rounded approach positions Achieve to make employment-related decisions based exclusively on job-related qualifications, without disregarding applicants because of their race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, pregnancy, genetic information, mental health or any other status protected by law.

About the Role:

Achieve is seeking a dedicated and experienced Retention Specialist to join our Customer Success Team. The ideal candidate will have a strong background or experience in customer retention, collections and sales. In your role as a Retentions Specialist you will play a key role in enhancing the customer experience and maintaining their satisfaction, while using effective retention strategies to maximize revenue growth.

Role and Responsibilities:

Initiate outbound calls to retain customers and collect payments over the phone
Provide resolution to customer issues or concerns by asking probing questions.
Identify the root cause of why a customer is choosing to leave the program.
Attempt to overcome objections and retain customers with approved responses and solutions
Ability to be effective in negotiation skills to net results and meet productivity objectives
Researching and selling company’s products and offers most likely to help customers
Maintain and strengthen loyalty in customer relationships through friendly, professional, and accurate communication
Maintain an acceptable retention save level and Department policies as well as schedule adherence (for shifts, breaks and lunches)
Assist in maintaining and monitoring electronic data for established customers
Assist with administrative duties and projects as assigned within the Department

Desired Qualifications:

Must be highly motivated and eager to earn hourly rate plus commission
Must be able to write and speak fluently in English & have superior phone etiquette skills
Flexible schedules are available Monday through Friday 12:00 PM - 8:00 PM EST
Professional sales or retention experience
Strong interpersonal skills, maturity, and good judgment, and capable of communicating with a diverse range of individuals.
Experience handling difficult and irate customers
Problem-solving, critical thinking and decision making skills
Comfortable working with Google Suite products
Data Entry accuracy
Proficient in basic math skills