Account Manager UK

CovertSwarm exists to outpace cyber threats by continuously challenging our clients' security. As we expand, we are seeking a dedicated Customer Growth Executive to drive account growth and retention within the UK market.

About CovertSwarm

Our mission is simple: to proactively compromise our clients before real-world adversaries can. Our Swarm of ethical hackers continuously tests security defenses, identifying vulnerabilities and providing actionable improvements across technology, training, processes, and physical controls.

Unlike traditional penetration testing providers, we offer an ongoing offensive security approach, ensuring clients stay ahead of evolving threats with a subscription-based model that delivers continuous protection.

The role

As an Account Manager, your focus will be on ensuring client retention, fostering long-term relationships, and driving revenue growth from assigned accounts. You will develop strategic plans to maximize client value, ensure satisfaction, and identify opportunities for expansion within existing accounts.

Working closely with the Hive Leaders you will be responsible for the revenue and retention of the accounts.

Responsibilities 

• Account Management: Own and nurture a portfolio of strategic accounts, ensuring continued satisfaction and long-term partnerships.
• Customer Retention: Build deep relationships with key stakeholders to maintain and enhance customer loyalty. 
• Growth Strategy: Develop and execute account-specific plans to expand revenue through upselling and cross-selling additional services.
• Client Advocacy: Serve as the primary point of contact for client needs, ensuring their security concerns are addressed proactively.
• Strategic Planning: Work closely with customers to understand their security goals and position CovertSwarm’s services as essential solutions.
• Performance Monitoring: Track and analyze account performance, reporting insights to optimize engagement and service delivery.
• Collaboration: Partner with marketing, sales, and Hives to align efforts in growing customer accounts.
• Industry Expertise: Stay informed about cybersecurity trends and threats to provide valuable insights to clients.

What we are looking for

Whether you have a broad knowledge of all-things cybersecurity, or if you are specialised in a particular vertical, then we want to hear from you. Some of the key areas to note are:

• Proven experience in account management, customer success, or sales within cybersecurity or technology services.
• Strong ability to build and maintain long-term relationships with enterprise clients.
• Track record of achieving growth targets through upselling and strategic account management.
• Excellent communication, negotiation, and problem-solving skills.
• Self-motivated, proactive, and able to work independently.
• Familiarity with cybersecurity concepts and solutions is a plus.
• Willingness to travel within the UK and Europe as needed.
• Comfortable working in a remote, collaborative environment with a global team.

Reasons to join

Aside from working with some of the most talented and passionate people in the industry we can also offer you:

• A fully remote (working from home – ‘anywhere in the world’) role with only the need to travel to client sites when in-person meetings are required, or we are running our quarterly meetups.
• Quarterly full company meet-ups – SwarmCON.
• Work when you want – That does not have to be a 9-5, but we only ask that the job is done well, and core meetings are attended online. 
• Unlimited Training – If it is relevant and will help you, your Hive team, and CovertSwarm to better breach and educate our clients, then you can do whatever training you need to fulfil this.
• Unlimited Holiday – We all need downtime, take it, whenever you need it. There are no prizes for burnout. You work to live, not live to work.
• No corporate politics – The continued growth of CovertSwarm as a business, the team, and the quality of our services depends upon us being radically candid with one another. Always.

We pay good salaries, have a brilliant culture, and our Board are even hackers too! However, if you are just chasing the biggest pay packet, or are driven by your ego, then we are not for you, and you are not for us.

Join the Swarm

If you love Cybersecurity sales but are currently held-back, bored, or not inspired to do great work every day in the best and fastest growing industry in the world, then we want to hear from you.

If you truly want to be part of something new, exciting, and different and to get away from the monotony of traditional cybersecurity roles then get in touch

Compensation£45,000+ dependent on experience