Job description

PLEASE NOTE:

This is a remote position.

Ready to get off the IT machine and come be part of a team where you are more than a cog in the wheel? My IT Crew is the place where everyone gets a voice and new ideas are welcomed. Sound like this could be your new home? Keep reading….

My IT Crew has been a leader in the Managed Service provider space since 2016. We strive for excellence and achieve it.

Our clients love us and our satisfaction surveys show it at a consistent 97%
We are the team who always “has the cool stuff”, we adopt new tools to make us more efficient and allow us to help our clients with best-in-class support
No more asking everyone for help, it's right at your fingertips. Having documentation that's actually useful? That's us!
We Listen. Our culture of collaborative meetings and weekly team-led training will help YOU drive yourself and the company forward.

We are expanding our operations and seeking to grow our team. We have an opening for a Network Engineer to join our Service Delivery Team.

Network Engineer Duties and Responsibilities:

Be Fanatically awesome all the time!
Be an active advocate for customer satisfaction
Provide technical excellence t for systems, software, and hardware
Document/Update internal Kb’s, SOP’s, Wiki’s
Ask educated questions and listen to customers to determine the root cause of issues
Work through the problem-solving process with customers, empowering them to do the same in the future
Participate in training incoming staff
Report significant and recurring issues
Participate in the After Hours Escalation on-call rotation

Network Engineer Requirements and Qualifications:

5-7 years of experience in network engineering, preferably in an MSP environment
Expertise in configuring and troubleshooting routers, switches, firewalls, VPNs, and wireless networks
Proficient in network monitoring tools (e.g Auvik, Labtech, ScreenConnect, PrinterLogic, Huntress, SentinelOne)
Experience managing multi-client, multi-site networks with a focus on performance and security
Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, BGP, OSPF)
Ability to implement and maintain secure, scalable networks for clients
Solid problem-solving skills with the ability to troubleshoot remotely
Excellent communication skills, able to explain complex issues to non-technical clients
Familiarity with managed services platforms (e.g., ConnectWise)
CCNA required, CCNP preferred
Experience with SD-WAN, cloud networking (AWS, Azure), and hybrid environments
Strong background in network security (firewalls, IDS/IPS, VPNs)
Knowledge of service-level agreements (SLAs) and client support expectations