Job description

Description

Zafran is looking for an experienced and highly motivated Customer Success Manager to join our team. The ideal candidate will be passionate about ensuring customer satisfaction, driving renewals, and fostering long-term relationships. This role is critical in managing customer accounts, understanding their needs, and ensuring they achieve maximum value from our solutions.

About Zafran

Zafran brings an entirely new operating model to manage threats and vulnerabilities. Unlike any other approach, we use your existing security tools to prove that 90% of critical vulnerabilities are not exploitable, then quickly mitigate and remediate the 10% that are most likely to cause an incident.

Backed by marquee investors such as Sequoia Capital and Cyberstarts, we are one of the fastest-growing companies in cybersecurity today. Our groundbreaking approach is rapidly gaining adoption, and we are scaling aggressively to meet the demand of some of the largest and most security-conscious organizations in the world.

What you will do

Develop and maintain strong relationships with customers, acting as their primary point of contact post-sales.
Understand customer goals and challenges to provide tailored support and solutions.
Ensure that a plan is in place with each customer for deployment, onboarding, and expanded use of the Zafran platform.
Monitor customer health metrics and proactively address any issues or concerns.
Manage customer accounts, ensuring timely renewals and identifying upsell opportunities
Gather customer feedback and collaborate with internal teams to inform product development and improvements.
Collaborate with the technical support and engineering teams to resolve complex customer issues.

Requirements

4+ years of experience in customer success, account management, or a related role, preferably in the cybersecurity or technology sector
Proven track record of managing and growing customer accounts
Proven experience working with SaaS applications, ideally in a customer-facing role.
Ability to manage multiple customer accounts and projects simultaneously.
Proficiency in using customer relationship management (CRM) tools and other relevant software.
Excellent problem-solving and analytical skills.
2+ years of work experience with Cybersecurity

Required profile