System Engineer

Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork? At Ntiva, we’re more than a Managed Services Provider—we’re a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work…and each other.

Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we’re on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together.

If you thrive in a dynamic, supportive environment and enjoy going above and beyond, we’d love to meet you. Come explore one of our many opportunities and grow with us!

How you’ll make an Impact
As the Systems Engineer (SE) you will provide technical support to customers on a recurring or non-recurring basis and will be an escalation point for technical issues.

Summary of Location and Hours

• This is a Remote position that may require minimal traveling to different client sites within the Valparaiso area (75% Remote/25% On-Site)
• Monday-Friday, 8:30am-5:30pm Central Time, afterhours work required as needed, some on-call work may be necessary

What you will be doing

• Provides excellent support to customers remotely or onsite as needed
• Resolves technical issues assigned to them

• Maintain utilization metrics above 80%
• Provides advanced troubleshooting and resolutions
• Design and build networks, VLANs and security rules
• Design and build GPOs to enforce policy across organizations
• Configuration of AAD and DirSync to O365
• Troubleshoot advanced applications, servers, and networks
• Troubleshoot Virtual machines and drives
• Troubleshoot VLAN settings and configurations
• Create and manage internal DNS zones and settings
• Understanding of raid arrays and configurations
• Create virtual machines, drives, and configurations
• Create and manage firewall rules and configurations
• Migrate VMs from hosts and storage
• Update ticket notes and details daily
• Participates in the afterhours support rotation
• Perform deployments and new system setups
• Perform datacenter visits as needed
  
  

You’ll be successful in this role if you have experience in/with

• At least 3 to 7 years of experience that is directly related to the duties and responsibilities specified
• Windows Server Administration/Deployment/Implementation
• Email Migrations – On-Prem/O365/Google Suite
• Intune/Endpoint Manager Setup/Configuration
• Microsoft Azure Knowledge – Implementation of VM’s, VNets, Virtual Gateways, Virtual Firewalls
• Sharepoint Online – Implementation / File Migrations / OneDrive
• Tenant to Tenant Migration Experience – O365 to O365, Google to O365
• Network infrastructure implementation and administration of routers, firewalls and switches in-depth experience including system implementation, management and documentation
• Microsoft Hyper-V/ VMware LAN/WAN Technologies
• Ability to create and document technical information to both technical and non-technical personnel
• Ability to travel to client premises as needed
• This position requires a high level of independence and strong client service skills. Organizational ability is important to keep track of all tasks, because the job requires a great deal of multi-tasking. We also require accurate and timely tracking of client work, service calls, and related documentation including timesheets and expense reporting.
  
  

Required language skills

• Ability to communicate professionally, in English, both written and orally
• Ability to write business correspondence and process procedures
• Ability to effectively present information and respond to questions from groups of managers, clients, and the general public

Bonus points for

• Bachelor's degree in Computer Science, Engineering, or related discipline; equivalent experience acceptable
• Experience with ConnectWise (Manage & Automate) and SCCM
• Subject matter expert for specific technologies (e.g. Microsoft, VMware, Citrix, Cisco, etc.)
• Certifications including:
• Microsoft Certified Systems Engineer (MCSE)
• Network+ Certified
• Microsoft Azure Administrator AZ-104
• VMware Certified Professional (VCP)
• Cisco Certified Network Associate (CCNA)
• Citrix Certified Administrator (CCA)
• Information Technology Infrastructure Library (ITIL) Foundation
  
  

Physical Requirements / Working Conditions

• Must be able to lift up to 50 pounds frequently.
• Must be able to lift up to 75 pounds rarely.
• Must be able to perform occasional bending, kneeling, squatting, and turning.
• Must be able to perform occasional reaching over shoulder height, waist level and from floor.
• Must be able to work in a fast-paced environment.
• Must be able to work in an unsupervised environment.
• Must be able to drive / sit for extended periods of time.
• Fast Paced Environment with competing priorities.
• Must have a valid driver’s license in the state you reside in and access to an insured vehicle for travel to client sites / office.
• Ability to work in an office environment while sitting at a desk for extended periods of time.

Benefits and Perks

• Medical, Dental and Vision coverage for employee and family
• 401k + company-matched contributions 4% match on 5% contribution - no vesting period! (Employee and Company contribute after 90 days)
• Group Term Life and Accidental Death and Dismemberment coverage (company provided)
• Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided)
• Health Savings Account (HSA) Options / PPO Options
• Employee Assistance Program
• Paid Time Off (PTO) + Volunteer Time Off (VTO) + 11 Paid Holidays
• Education Reimbursement Program
• Generous Employee Referral Program - cash bonus for successful referrals!
• Dynamic Recognition and Rewards
• Clear Promotion and Advancement Tracks
• Work with Industry-Leading Talent
  
  

The base pay range for this position is expected to be between $70,000 and $90,000 per year. The base pay offered may vary depending on multiple non-discriminatory factors including, but not limited to, market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, and PTO. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.

FLSA Status: Salaried, Exempt

Work Authorization Criteria
We welcome applicants who are legally authorized to work in the United States on a full-time basis. At this time, we are unable to offer sponsorship or take over sponsorship of an employment Visa.

Workspace Requirements and Remote Work Policy
Team members must establish a dedicated safe workspace that is free from distractions, hazards, and that is secure from unauthorized access. This includes following Ntiva’s IT User and Security Policies that include but are not limited to password-protecting all equipment, keeping confidential and proprietary documents secure, refraining from using public Wi-Fi, having adequate arrangements in place to avoid significant interruptions from caregiving responsibilities during work hours (except in emergency situations with manager approval). Any remote work away from a team member’s normal expected dedicated safe workspace must be requested by team member, is subject to review by management, and must adhere to Ntiva policies and procedures. 

Our Commitment to a Diverse Workforce
At Ntiva, we are committed to creating and maintaining a diverse, inclusive, and welcoming work environment for all employees and job applicants. We firmly believe that a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem-solving capabilities. As an equal opportunity employer, we actively seek to recruit and retain a diverse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, age, hair length, protective hairstyles, organ donor status, disability, veteran status, or any other legally protected status and comply with all applicable laws governing nondiscrimination in employment.

Application Deadline: The sooner you apply, the sooner we can get to know you! Submit your resume today! Applications will be accepted until 2/28/25.