Lead Specialist- Default Support

Join our team as a Lead Specialist on the Default Operations Support team, providing crucial back-office support to our Default Management internal partners.  As you support various lines of business by handling essential administrative functions, you are a vital asset on the team.

Location:  Hybrid - in Brooklyn OH – 1 day in-office; 4 days WFH
Hours:  Monday - Friday 8:00am - 4:30pm ET

Essential Responsibilities

• Provides internal support to Default Management Ops teams
• Enters data into multiple systems
• Reviews documentation and sends out time-sensitive correspondence
• Roles at this level are responsible for moderate operational and/or administrative work
• Completes work while receiving limited instructions for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process
• Reviews and ensures proper documentation or procedures are used for each task
• Identifies and resolves issues by following established guidelines. Refers more complex problems to senior team member
• Refers more complex problems to senior team member, while contributing to workflow or process change, to form a stronger understanding of the specific product or process
• Accountable for regular reporting and analysis requests
• Recommends and implements processes to solve routine issues
• Is fully proficient in duties while working under moderate to limited supervision.
• Other duties as assigned
   

Required and Preferred Skills, Experience, and Qualifications

• High School Diploma or equivalent required; College degree preferred
• 1-3 years of experience in an administrative or operations role preferred
• Demonstrate excellent customer service, verbal/written communication, and interpersonal skills
• Digital literacy in MS Office365 – including Intermediate skills in Outlook, Excel, & Word
• Comfortable navigating multiple computer systems and applications
• Excellent time management, prioritization, and organizational skills
• Ability to work under pressure and meet deadlines
• Proven ability to handle high transaction volumes accurately
• Analytical, research, and problem resolution skills
• Quick learner who is not afraid to ask questions
• Ability to work from home 4 days per week in a quiet, private office setting with little to no distractions