Staff Product Designer (UX)

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

One of the great things about working at a company like Genesys is our investment in our people. We believe in helping you find your best fit - we want to help you grow.

As a Staff Designer you’re expected to be the “go-to person” on your team of designers. You will be the first line of contact for Product Managers and Engineers with questions about your area of work and will help to determine priorities for your design team with your team’s manager. You will balance your work as an individual contributor along with your work as a mentor, supporting other design projects your team is working on with your expert advice at both a tactical and strategic level.

Team

This role will be part of a growing team focused on delivering work automation related solutions into the market. This is an emerging product area within Genesys, and there is considerable room to help define and own both the strategic direction and delivery of the product. Current focus includes delivering complex customer service experiences centered around the journey orchestration, multi-stepped customer engagements, and case management. This team is one of several product design teams within our Design Studio of 75 product designers, design researchers, and strategists. Opportunities for career growth paths within this team are available.

Key Responsibilities

• Manage design portion of major projects. For example,

  • Contribute to defining an achievable problem statement

  • Determine if research is required, and what type if it is

  • Delegate work, tackling the hardest aspects yourself

  • Review designs as needed, develop different approaches for reviewing the work of Senior Designers versus Associates

  • Determine measurement approach

  • Support development during implementation

• Exercise independent judgment in developing design approach for projects, including the ability to handle high levels of ambiguity

• Contribute to team processes and rituals, for example leading sprint planning

• Mentor and develop talent within the design team and beyond

• Collaborate proactively with others, both inside and outside of the design team

  • Reach out to a manager for help in resolving ambiguity

  • Synch with another design team working on a similar feature

  • Clarify technical requirements with development partners

  • Alert PM partner if issues are uncovered in the design process

Qualifications

• Deep knowledge of Figma, the use of design systems, and low-fi design tools such as Miro

• Experience applying variety of research techniques, including both usability and generative research

• Track record of partnering with development teams in order to ship designs

• Track record of partnering with product management to define strategy, direction, and conceptual models

• Ability to tailor communication style to meet needs of different audiences (you might need to negotiate on a project’s scope with a Director in one meeting, and have to coach a new designer in the next)

• Prefer candidates with experience in enterprise (specifically support or call centers)

Please note that a portfolio is a minimum requirement

Our Benefits

• Flexible work schedules and work from home options

• Development and career growth opportunities

• Excellent pension scheme

• Bonus scheme

• Health Insurance

• Income Protection & Life Assurance

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.