Senior Principal Consultant

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Genesys Cloud Services, Inc. seeks Senior Principal Consultant in Menlo Park, CA. ** Telecommuting allowed for this position.**

Job Description: Work closely with other team members, including various SMEs, user interface designers, product owners, scrum masters and quality assurance engineers to deploy Genesys applications for customers. Work on projects for Genesys Engage and Genesys Cloud CX platforms. Responsible for architecting and designing, as well as managing the overall technical implementation of the Genesys customer experience solutions across all channels including but not limited to, voice and digital, as well as API consultation. Responsible for Business Requirements specification and analysis, Technical Design specification, Implementation and Integration of the solution, Test Plan development and Testing. Lead customer workshops and discovery sessions positioning customers for success with an awareness of Genesys Products. Lead a technical team in the delivery of Genesys Cloud Contact Center Software Develop Applications using Genesys Cloud Software. Work on Genesys Professional Services implementation projects. Design and create architectures for Genesys Platforms including Premise and Cloud across channels including Voice, Chat, SMS and Email. Design and development of voice and digital routing strategies. Telecommuting allowed for this position.

Minimum Qualifications: The position requires a Bachelor’s degree in Information Technology, Computer Science or related field plus five (5) years of experience in a computer-related occupation. Position requires any amount of experience in all of the following: ECMA Scripting and Routing Development; Realtime and Historical Reporting; Solution Consultancy and Networks; Multi Data Center deployments; SIP/VoIP; MSSQL, Oracle and Cassandra; Linux and Windows Server; and SOAP/REST API. Telecommuting allowed for this position.

Salary range: $173,338 to $183,338

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.