Job description

Job Description

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek –– so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

This is an exciting opportunity for you to join a successful team of multi-national, multi-lingual, technically trained support engineers that's delivering day-to-day remote telephone support services for Agilent's Life Science and Chemical Analysis customers. Become part of Agilent CrossLab organization, a network of experts who help our customers improving laboratory performance and meeting vital business needs – see all of the real stories here.

About the job:

Primarily, you will be providing technical support to our external customers around Europe, utilizing your remote diagnostic capabilities. Focusing on Chromatography products, your goal will be to reduce customer downtime and identify repair strategies. To be successful in this role, you ideally have a scientific background, but above all you should be motivated to learn, have a logical approach to technical problems and good communication skills. We will make sure you get all the training and development opportunities you need to become the best in your field.

As a Remote Support Engineer, you will be:

providing a high level of reactive and proactive technical services in support of Agilent's product portfolio,
be part a multi-national and multi linguistic team of remote technical engineers-based in Agilent Barcelona,
responsible for remote troubleshooting on hardware and software,
providing problem resolution to optimize the efficiency and uptime availability of customer systems,

needing a flexible approach to enable support to cover European time zone.

Qualifications

You are a great candidate if you:

have a recent university degree, ideally in a scientific discipline, including Chemistry, Biochemistry, Biology, Food Chemistry/ Technology, Geology, Physics, Lab informatics/IT knowledge within in a Lab environment,
native Spanish
speak English at an excellent level
Other European languages will be considered as plus
are motivated to learn 
have a logical approach to technical problems 
have good communication skills 
not mandatory but considered a plus: have experience in analytical techniques paired with practical experience, preferably in a laboratory environment.

See what it's like to work at Agilent Technologies Spain and what we offer you: Agilent offers a competitive compensation and benefits package. Agilent offers core global benefits to all staff - but in addition to these, the Spanish business offers:

Agilent Result Bonus
Stock Purchase Plan
Health insurance
Life/Death insurance
Internal and external training opportunities
Lunch vouchers
24 days of vacation plus bank holidays
Gym Funding

Interested? We are looking forward to receiving your application online. For any questions about the position or the selection process, please contact our recruitment colleague

Additional Details

This job has a full time weekly schedule.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.