Community Virtual Assistant

About Winona:

Winona is one of the leading telemedicine companies providing HRT for women in menopause. We’ve built all of our technology in house including an EHR, patient care admin system, patient portal, website, marketing technology etc. Winona has two compounding pharmacies and a team of in house physicians providing world-class care via a fully vertically integrated business model.

About the role:

Winona is seeking a passionate and organized full-time, remote Community Virtual Assistant to play a key role in managing and growing our online community. This role is crucial for fostering a positive and supportive environment for women, driving engagement, and ensuring a thriving community presence. The ideal candidate is a highly motivated self-starter with excellent communication skills, a genuine desire to connect with and serve our community, and experience in community moderation and customer service.

Seniority Level: Junior-Mid level

Responsibilities:

Community Management:

• Actively participate in community discussions, fostering a welcoming and inclusive environment.

• Respond to questions and engage with community members, providing support and building relationships.

• Organize and facilitate community events and activities to encourage interaction and connection.

• Keep a pulse on the community's sentiment and identify areas for improvement.

Moderation:

• Oversee community interactions and ensure compliance with community guidelines.

• Address any inappropriate behavior or conflicts in a calm and professional manner.

• Proactively identify and address potential conflicts or issues within the community.

Customer Support:

• Monitor and respond to customer inquiries in a timely and professional manner.

• Provide assistance and support to community members, addressing their concerns and needs.

Community Presence & Growth:

• Contribute to strategies for increasing community engagement and attracting new members.

• Identify opportunities to highlight community successes and member contributions.

• Maintain a consistent and positive brand voice within the community.

Data & Reporting:

• Gather data and prepare reports to track community engagement and performance insights.

• Analyze data to identify trends and opportunities for improving community engagement.

Requirements:

• Strong communication skills, both written and verbal.

• Experience in community management, customer service, or a related field.

• Ability to work independently and manage multiple tasks simultaneously.

• Proficiency with community management tools and platforms.

• A passion for building and nurturing online communities.

• Knowledge of industry trends and best practices in community management.

• A computer with a reliable internet connection.

• Experience with Circle.so is considered an advantage.

What’s in it for you?

As a full-time member of our team, you’ll enjoy:

• Flexible hours, work wherever you choose

• Unlimited PTO

• Non-working holidays per country of residence

• Pro-rated 13th-month bonus in select regions

• Referral bonuses

• Financial support for online courses

• Fun and casual work environment

• Employee engagement activities and virtual gatherings

• We are a diverse, global team! 🌍