Operations Manager, Revenue Retention

About Nintex: 

At Nintex, we are transforming the way people work, everywhere.  

As the global standard for process intelligence and automation, we're trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex Platform to accelerate their digital transformation journeys by managing, automating, and optimizing business processes quickly and efficiently. We improve their lives through the technology we build.

We are committed to fostering a workplace that supports amazing people in doing their very best work every day. Collaboration is constant, our workplace is fun, the environment is fast-paced, and we value our people’s curiosity, ideas, and enthusiasm. Driven by passion and accountability, we take initiative, measure progress, and deliver results. Our culture fosters innovation and problem-solving, fueled by curiosity and a commitment to thinking big. Together, we move with agility, prioritize customer needs, and build unity through empathy, leaving a positive impact wherever we go. 

About the role: 

The Operations Manager will enable operational excellence through cross-functional collaboration, analytics, and solution delivery, while also championing process improvement initiatives.

Your contribution will be:  

• Operations Management: Develop and implement operational strategies to streamline processes, improve efficiency, and enhance overall performance.
• Performance Analysis: Track Objectives and Key Results (OKRs), Key Performance Indicators (KPIs) and performance metrics to assess the organization's performance, identify areas for improvement, and offer data-driven, actionable insights.
• Process Improvement: Identify opportunities for process improvement and implement best practices to enhance operational efficiency and effectiveness.
• Resource Allocation: Manage resource allocation across projects to ensure optimal utilization of talent and timely project delivery.
• Project Oversight: Provide oversight and guidance to project managers, ensuring projects are executed according to established timelines, budgets, and quality standards.
• Client Relationship Management: Collaborate with the sales and account management teams to ensure a seamless transition from sales to delivery and maintain strong relationships with clients to drive customer satisfaction and retention.
• System Administration: Oversee and manage critical systems integral to the organization, ensuring data accuracy, user access control, and system customization to optimize operational processes and support business requirements effectively.  
• Risk Management: Identify and mitigate risks associated with project delivery, resource management, and client engagements to minimize potential impacts on project outcomes and client relationships.

To be successful, we think you need:  

Education and Experience 

• Bachelor's degree in business administration, Operations Management, or related field.
• Proven 2-5 years of experience in operations management or a similar role.
• 2-5 years of experience using Salesforce.
• 2-5 years of experience using a professional services automation tool.
• Experience working with cross-functional teams and managing complex project schedules.
• Ability to work in a fast-paced, collaborative environment.
• Strong problem-solving skills and attention to detail.
• Experience with the Nintex suite of products (advantage). 

Skills and Competencies 

• Exceptional communication (verbal and written), interpersonal, and collaboration skills. Ability to communicate effectively with diverse audiences at all levels of the organization.
• Excellent time management skills with the ability to organize and prioritize effectively.
• Ability to manage multiple priorities and deliver on-time results.
• Strong analytical and problem-solving skills.
• Proficient in Microsoft Office.
• Demonstrated ability to identify complex patterns of risk, challenges, and resolve issues, make effective recommendations, and escalate complex issues.
• Strong attention to detail.
• Ability to respond positively to changing circumstances, seek and implement change to drive business improvement.
• Operates with a sense of urgency. 

Leadership and Process Improvement 

• Ability to facilitate collaborative discussions regarding resource assignment, utilization, and gap analysis between resource managers and leadership.
• Take initiative and ownership, exercise independent judgment, and collaborate across lines of business, regions, and internal functions to meet or exceed expectations.
• Process-driven with the ability to help train/drive/develop processes to create unity and consistency across organization. 

What’s in it for you? 

Nintex has a hybrid working model, enabling us to build culture, learn, and grow together. We intentionally connect and collaborate, while emphasizing flexibility with a blend of at-home and in-office work. This role is remote, with intentional opportunities to collaborate and connect with your colleagues both async and in person

While our offerings differ from country to country, we offer our entire global workforce an array of exciting perks and benefits, including 

• Global Gratitude and Recharge Days
• Flexible, paid time off policy
• Employee wellness programs and counseling resources
• Meaningful peer recognition and awards
• Paid parental leave
• Invention/patenting assistance
• Community impact, paid volunteer time, and opportunities
• Intercultural learning and celebration
• Multiple tools through which to learn and grow, and an incredible global community 

View more about our benefits here: https://www.nintex.com/wp-content/uploads/2023/01/Global-Perks-and-Benefits.pdf.  

Nintex participates in E-Verify for work authorization.  We are an Equal Employment Opportunity Organization. 

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