Technical Training Manager

At ReversingLabs, we are providing the world’s largest threat intelligence repository to protect software development and power advanced security solutions, keeping the most advanced cybersecurity organizations and Fortune 500 enterprises informed and ahead of the threats. Our software supply chain security and threat intelligence solutions have become essential to advancing enterprise cybersecurity maturity globally.

Notable breaches such as SolarWinds, CircleCI and 3CX have elevated software supply chain security as a top initiative across every organization developing or purchasing software. Only ReversingLabs delivers the software package analysis speed and intelligence needed to protect against this critical area of risk.

Our vision is clear. Arming every company with end-to-end insights to ensure development releases securely, IT purchases safely, and the SOC can effectively detect, isolate and respond. We are seeking extraordinary talent for this game changing opportunity to help forge this transformational journey at ReversingLabs.

We are seeking a Technical Training Manager to design, deliver, and scale training programs that empower our customers, partners, and internal teams. This role will focus on creating hands-on training, certification programs, and knowledge resources to ensure customers gain the skills needed to leverage ReversingLabs’ solutions. You will work cross-functionally with Product, Engineering, Sales, and Customer Success teams to provide up-to-date training and help drive customer engagement, retention, and satisfaction.

The ideal candidate will have a strong technical background, a passion for cybersecurity, and expertise in instructional design or technical training. This role offers an exciting opportunity to make a direct impact by building a comprehensive learning experience that empowers both external users and internal teams.

What You Will Do

• Develop & Deliver Training: Design and conduct in-person, virtual, and on-demand training programs for customers, partners, and employees.
• Certification Program: Establish and maintain a formal certification program to validate expertise in ReversingLabs solutions.
• Content Creation: Develop technical training materials, including presentations, labs, documentation, videos, and interactive modules.
• Customer Enablement: Enhance onboarding and continuous education for customers to maximize adoption and success.
• Internal Training: Equip internal teams (sales & customer success) with the knowledge to better serve customers.
• Measure & Improve: Analyze training effectiveness through feedback, certification success rates, and customer engagement metrics.
• Stay Ahead of Trends: Keep up with industry best practices in cybersecurity, software security, and adult learning methodologies.
• Other duties as assigned 

What We Are Looking For

• 5+ years of experience in technical training, enablement, or instructional design in a cybersecurity or enterprise software environment.
• Strong understanding of software security, threat intelligence, malware analysis, or related fields.
• Experience developing and managing certification programs.
• Hands-on experience with eLearning platforms, LMS tools, and technical lab environments.
• Excellent communication and presentation skills with the ability to explain complex concepts clearly.
• Ability to work cross-functionally with product, engineering, sales, and customer success teams.
• Passion for empowering others and creating high-impact learning experiences.
• Excellent organizational skills with the ability to manage multiple initiatives simultaneously.
• Ability to think strategically and execute tactically to meet organizational objectives.

Benefits

• Competitive compensation packages (base, bonus and equity)
• HRA - RL covers your Medical deductible through reimbursements
• Employer paid dental, vision, disability & life insurance
• Voluntary Buy up Life Insurance for you and your dependents
• 401k: Traditional and Roth 
• Flexible Spending Accounts (health & dependent)
• Flexible PTO-take time when you need it
• Quarterly (3 day) Wellness Weekends
• Access to Udemy Business for professional development and continuous learning across a wide range of courses
• Pet insurance
• Hospital Indemnity insurance and Accident  insurance
• Employee Assistance Plan (EAP)- offering mental health, financial, and legal resources
• Remote Work Stipend to cover the cost of your internet and cell phone cost
• All employees receive a complimentary membership to the Calm app, promoting mental well-being and stress reduction
• Volunteer Time allowance of 8 hours yearly to support the 501c of your choice
• Opportunities for advancement
• Innovative and collaborative work environments
  

The base salary range for this role is influenced by several factors, including work location, job-related skills and experience, relevant education, training or certifications, and other business needs. For this position, the target base salary is $143,000 - $153,000.

At ReversingLabs, we believe that cash salary is just one part of our Total Rewards package. We’re proud to offer a comprehensive benefits package that includes base salary, bonus, stock awards, and extensive healthcare coverage. Additionally, we provide quarterly wellness weekends, retirement savings options, an annual Calm membership, access to Udemy for training and growth development, parental leave, and much more. We look forward to sharing more details about our Total Rewards package during the recruitment process.

ReversingLabs was founded in 2009 with the mission to offer the ultimate threat detection solutions. Our security products are used by some of the largest organizations in the world, including 2 of the top 3 banks, 4 of the top 6 software companies, and 2 of the top 6 insurance companies. We have been honored with numerous awards through the years including the 2023 Global InfoSec Award, 2022 CDM Global Infosec Awards, 2021 SC Media Trust Award for Best Threat Intelligence Technology, a 2020 Stevie Award, and the 2017 JPMorgan Chase Hall of Innovation Award for our truly unique malware and explainable threat intelligence products. 

Our pioneering technologies, exceptional products, and successful customer deployments also drove investments in ReversingLabs by some of the prominent investors in the world. With remote employees throughout the United States and England, and offices in Boston, United States and Zagreb, Croatia, ReversingLabs will continue to deliver groundbreaking innovation with top global talent.

We are committed to an inclusive and diverse team. ReversingLabs is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. If there is a match between your experiences/skills and the Company needs, we will contact you directly. ReversingLabs is an equal opportunity employer. 

Applicants only - Recruiting agencies, please do not contact.